Contact Pure Barre Support

by ZzzzzzzzzCAM61

I an a computer analyst. This app needs some enhancements. The calendar is messed up when users click on it. If you click on a day and click on Bookings, the calendar date changes. One user said she doesn't ever click on the calendar. Also, if the membership is not paid for on a certain day, ie, 5th of every month and paid late, the user cannot book a class until the membership is paid for. The user has to get all classes booked by the 5th or they loose the classes they paid for. As a result of the date changing and me not noticing it after clicking on Bookings, it booked me for a Monday without me knowing. Because I didn't go to the Monday class I got charged for a no show. Bit seems like this is set up to intentionally make the user select the wrong day.

by Mama12987

I have been a subscriber for 2+years. They just combined the “on demand” and “booking a class” apps. And now the on demand does not work and I have no access and it prompts me to buy a subscription. They are very good at taking my money diligently on May 21, but say my email has no access?? I have spent hours. Resetting my password, done it all. And when I reach to corporate I get a canned response. I then reached out to my “home” studio and they have been great, but directed me to email the company and again “canned” response..... I have tried to reach out 4 times and can’t get around the automated response. Terrible customer service. I get the gist that it is tough for studio owners to get help at corporate too, the owners would not say that though. PLEASE GIVE ME ACCESS TO MY PAID “GO” ACCOUNT. HELP ME.

by Rachelrx

I am a very long time user of the old Pure Barre OnDemand app and it was incredible and also worth the price tag. There was a ton of well organized content updated regularly and also useful ways to sort and view classes by type, length, equipment needed, teacher, etc. This new Go app has tried taking all the content from OnDemand and cramming it into one little corner. There is no sort or search function so if I want to find a 10 minute arms class I have to scroll through *all content* which is absurd. Also I am extremely disappointed to see that a lot of classes seem to be missing. I understand they want to manage just one streamlined app but for how much I paid for the service, this must get better. I can't express just how bad this is.