Contact HunterSMART Support

by Spikemustang

These fans that come with simple connect with Home Kit compatibility is really hit or miss. Bought a fan Home Kit compatible spent over an hour trying to even get the SinpleConnect app to work. Finally had to call and found out I needed to use a different SimpleConnect app instead. Then when setting up and account if you do it online first it doesn’t say that the password must contain an upper case and lower case characters, a number and a special character. Super difficult to reset that. Finally get it setup and then it would integrate with HomeKit. Called back and had to do completely different things essentially to trick it into picking it up. Four months later the app stops working in Home Kit, then a couple days later the Hunter app quits working and then just the remote worked and then that stopped working. I call and they apparently knew the receivers on the model I got goes out and you have to replace the entire fan. I get that and reinstall it. The SinpleConnect app finally picks it up fine but HomeKit still will not recognize the fan. Terrible product for claiming to work with HomeKith. I would go with a different brand, after googling this issue tons of people have had the same issues for a long time with no fix In sight from Hunter.

by Jbrethorst

Everything used to work great now all of a sudden it no longer will connect to my Wi-Fi net work I’ve tried to reset it many times it’s beyond frustrating every other device in my Homeworks except for these lines of fans nothing has changed should not be this difficult to set up I’m a very advanced computer user I can only imagine how this must be for a novice or somebody who doesn’t understand all of this at this point I don’t know what more to do I’m tired of sitting on hold talk to somebody I don’t wanna wait to go back-and-forth over email. This is a great fan if you don’t mind using the remote control however if you want to use any of the smart functionality is you can forget it once it becomes disconnected if you ever have to reconfigure it to your Netwerk it won’t happen however if you have a fresh network install and everything is brand new out of the box it might actually work OK for you I believe there is some sort of leftover settings that do not get deleted when I try to delete the app and start over I don’t know what else to do I’m very frustrated I’m going to switch to a different smart fan I think

by Pransingh

Like many other reviewers, I am pretty good when it comes to smart home features. I have added things from smart lights, smart thermostats, smart power outlets, smart TVs to even smart fridges in the house. And none of them made me as frustrated as the hunter fan devices which are controlled by this application. To start off with , I couldn’t even add all of the 7 fans that I purchased because the application would ask me to restart all over for some reason each time by time I got to the 5th fan. So I accepted them as it was , and moved on. But the problems didn’t stop there. The connections with Alexa was a hit and a miss. Sometimes they work, other times they don’t. When they didn’t , I could at least use this application to make them work. But now , sometime during the last few days the application got rid of ALL devices without any warning and is asking me to add all of them again!! I reached out to hunter customer care and they said nothing can be done without the included remotes , which I do not know where I put for each of the fans so they have become useless for me. Never been this frustrated with any smart device before.