Moov app not working? crashes or has problems?

Moov Status

Last Updated on 2024-10-14 by Urban Mobility Asia Sdn Bhd

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Common Moov Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Moov app on iOS and Android devices. Solve all Moov app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Moov iPhone Issues and Solutions

Moov iOS app crashes, not working, errors
Moov iOS app network issues
Moov on iOS has black/white screen

Moov Android App Issues and Solutions

Moov has errors/crashing/not working
Moov server network connectivity issues
Moov has black screen

Moov iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Moov app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Moov app crashes or not working on Iphone (iOS):

Close and restart the Moov app on iPhone
Update Moov app to the Latest Version for iOS
Uninstall and reinstall Moov iPhone app
Update your iPhone to the latest iOS version

Fix Moov on iPhone unable to connect to server/internet connection issues::

To resolve Moov network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Moov black/white screen (blank screen) on iPhone:

Follow the Moov iOS app troubleshooting guide Here →

Moov Android App Issues and Solutions

Fix Moov not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Moov app issues:

Force Stop the Moov App
1. On android, goto "Settings" » click Moov app. » click "Force Stop".

Update Moov to the latest version on PlayStore

Clear Moov App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Moov app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Moov.

Fix Moov unable to contact server/ Moov internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Moov » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Moov » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Moov on android.

Solve Moov black/white screens issue on Android:

Follow the Moov android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Urban Mobility Asia Sdn Bhd, developers of Moov.

About this app

As the largest peer-to-peer car-sharing service in Malaysia & Indonesia, we're on a mission to bring fresh air to big cities with convenient 24/7 access to shared cars nearby. this app is a peer-to-peer car sharing marketplace where guests can rent any cars they want, whenever they want it, from a vibrant community of local car owners. Guests choose from a totally unique selection of nearby cars, while car owners earn extra money and help fuel their adventures. Whether it's a Ford truck for an adventure journey, a BMW for a luxurious weekend away, or a classic convertible Mercs for a picture-perfect road trip, travellers rent the car and own the adventure. We imagine a world where cities feel warm and cosy again and transportation bringing people together; not apart. With this app, simply book a car, unlock it, and get going.