Contact Paired Support

Reached out to their customer service that you can only contact via email to get a refund as I was charged twice once through the website and once through signing up through the App Store. I said I wanted to cancel through their website because it cost more money why would I pay more money when I can get it through the App Store cheaper for the first year and then it automatically renews. I was very specific with what I wanted they replied back telling me how to cancel my automatic subscription with Apple and telling me if I wanted to cancel with Apple I need to contact Apple’s customer service. They gave me zero information on their own website I’m not going to be charged twice and I can’t even use the app I cannot login I cannot create an account so here I am arguing trying to get back $57 on top of paying $37 for an app that I can’t even use for customer service that won’t even do what I’m asking them to do?! But don’t worry you can’t call anybody to complain about the fact that you said you wanted a refund and they’re just not giving it to you they’re just telling you to cancel with the cheaper option why would I do that give me my money back at this rate I don’t even want the app I just want my money back from everybody because why would I continue supporting the company who ignores what I’ve asked them to do and I’m paying for something I can’t even use

1st, the free trial…. Don’t sign up for it, you will get shifted to the annual instead of monthly and boom! $60 is gone! I don’t know if some kid in some Third World country put this app together with AI… But they definitely have never had a real true life adult relationship. This app and the way it structures discussion questions, actually caused more issues than it helped. When it gave you options for questions in different quizzes, the options are EXTREMELY LIMITED… for example instead of asking you if you and your wife like to watch movies and then opening options, it just asked pick a movie… Except we don’t watch movies… and wouldn’t have watched any of the 4 it gave… it should have given genres. Half of the activities that we had to answer had nothing to do with either one of us individually or together as a couple. We worked through multiple quizzes together and we both agreed that our answers would not work out to give us great advice because it was asking us (or anyone we know) questions that had nothing to do with us and it did not adjust questions as we answered questions. Nothing in this app helped bring us closer together, nothing fostered new or additional conversation, or did anything other than cause additional issues….. not worth the space it takes to download

It’s ok. The questions don’t really get down to what matters. They might say something like “the communication in our relationship is great” and you have a scale to agree or disagree. Questions like this don’t help. I think it should be worded in two questions instead of one: “I feel I communicate effectively in the relationship” and “I feel my partner communicates effectively in the relationship” by both of us ranking ourselves and each other it would be more telling and give us an opportunity to zero in on areas where I might feel I’m doing a great job but maybe my partner doesn’t. I don’t feel like there’s an “after” section either. For instance let’s say both my partner and I score low on a quiz and that low score indicates a problem; there’s no real follow up that says “you both scored low here. Here’s some ways to increase ‘whatever the problem is’”. Overall it’s an ok app but I won’t be keeping my membership.