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Active Culture Customer Service 💢

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NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Hazlnut, LLC



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E-Mail: [email protected]

Website: 🌍 Visit Active Culture Website

Privacy Policy: https://www.hazlnut.com/privacy-policy/

Developer: Hazlnut





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3 Most reported problems 😔💔

4.9 out of 5

Unusable for small phones

2025-05-22

by Anon1906735

I love the idea of this app, but can’t use it because the app is not set up to display fully on small phone screens. On some parts of the app that’s inconsequential, but when setting up an address for delivery it means that the first few fields don’t display, and can’t be scrolled to. If you have an older/smaller phone, heads up that you might not be able to actually use this!

One problem

2025-05-23

by Nanceell

You need to make the selection of delivery or pick up CLEARER!!! Twice I’ve finished the order only to find out it was placed as pick up and had to call and cancel and reorder and the staff was quite familiar with the issue and not too happy I feel. Haven’t ordered but will look very very carefully and not pay until I find where I designate. Should pop up FIRST before ordering food!!! Frustrating!!! Otherwise it’s very nice! Good excellent of course and love the photos of the good.

Clunky interface to use

2025-05-24

by Alanwill

The app gets the job done but it’s not very intuitive and quite clunky to use.




Have a Problem with Active Culture? Report Issue




Why should I report an Issue with Active Culture?

  1. Pulling issues faced by users like you is a good way to draw attention of Active Culture to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Active Culture customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Active Culture.


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