Contact Motif Support

by Nornagon

I wanted to make a photo book of my daughter as a gift to her grandmother in Australia. The Motif website has a list of “Unsupported Shipping Destinations” which did not include Australia, so I went ahead and spent a couple of hours creating a photo book, which was not very easy as the app has a lot of rough edges. When I was finally ready to check out, Australia was not on the list of countries for shipping destination. It is beyond me why that would be the case, it is not difficult to ship things to Australia. I emailed support and they confirmed that their website was wrong and they do not ship to Australia, though they were confused and tried to get me to upgrade my iPad to Mojave (???) and change the region to Australia first, which did not help.

Won’t be using this app again. Try Mimeo.

by Wojtylo

I have been using motif ever since apple stopped being the printing agent for its photos (Aparature) projects. I moved over to Motif since it was said that they were the actual print shop for Apple anyways. So it has been a long journey for me with how experience with Motif has changed over time. The moment Mimeo bought the company a few years ago I noticed that the paper quality ant print slightly degraded. On top of that the Photos plugin for Mac freezes every few minutes. The task of completing a photo book became so unbearable that I tried something else. Wasn’t sure if it was my computer or the app itself I switched from my favorite intel iMac to m3pro MacBook Pro and had the same experience so it is the plugin. Installed their Mimo app and it worked flawlessly on my iMac. Ordered through the mimo app and my album wasn’t perfectly made like Motif ideas to do. The paper was cut at a slight angle and it shows on the inside of the back cover. Regrettably Mimeo didn’t hold up to the promise that Motif used to.

by Spillsy68

Had some issues getting photos in my albums and on my iPad loaded. For some reason Motif wouldn’t show me a photo that was there in the same album as ones I was able to add.

I uploaded 400 or more photos at first then added 500 more. Every time you decide you want to change the layout of the page you have to scroll through to find the photos you were working with. That gets tedious when you only have a single row to select from, about 8 photos per scroll.

You can’t shrink your photos to shrink into the allotted space on the page. So you have to choose a different layout, which in turn means you’re dealing with the problem in the above paragraph.

There’s no spell check when you add a text box.

Finally after I finished the project and was ready to pay I was told there wasn’t enough space on my iPad. No warnings about size. Of course there’s no hand off function, so my Mac couldn’t be used to complete the process. Instead I offloaded and deleted a bunch of apps that I use every day to free up memory.

Close to being a good app, but too many things that need improving for it to be one I’d recommend.