Contact Miracle Ear Support

The new app will not pair with my hearing aids now and when it can’t pair the app crashes. This is all after I needed to use the app to select a noisy environment preset or may use the 360 setup. I put off using the “new improved” app 18 months ago because of feature changes and what I need to use is no longer available. Tried again at 12 months ago, still lacking in features the older MEControl had. Tonight at dinner in a noisy restaurant with customers I was forced to upgrade with no way out. I needed to change to my preset settings immediately but I now have to download the new app during an important business meeting, try and re-pair but the app keeps crashing. So I give up. I could not hear what the customers were saying all night because of the background noise. I finally turned them off completely. Now I could hear some of what they were saying. I have iPhone 7 with iOS 14.2 fits the narrative, but guess what doesn’t work! I’m ready to switch!

Endlessly loses connection with the hearing aids and requires repairing. But when you try to re-pair then the app is unable to do so. So you have to go into settings for your phone, delete your hearing aids, repair the hearing aids with your phone, and then try to do the same with the app. It will occasionally work, but more often than not it won’t. I’m reduced to accessing hearing aid controls through my iPhone, which seems to hang onto the hearing aids much better. But there is noTrouble or base controls that way, and the app sits on the phone, a baleful reminder that the Miracle Ear engineers must not have tested their work in real life. Every other hearing aid I have owned in recent years, since Bluetooth was a thing has done better, and once I kind afford a new pair I will switch hearing aid brands away from Miracle-Ear, simply because they are app is such a dreadful failure.

I don’t like this new and “improved “ app anywhere near like the old one. Much of the functionality has disappeared and what’s new doesn’t work very well. For example; I just put my hearing aides in for the first time today and started the app. It said it was gathering data from the device and when finished told me I have had them in for 2.5 hours. Developer responded telling me that this app has the same functionality as the old app. Today I went to miracle ear for my annual hearing test so I asked how to get the new app to work like the old app. I was informed that “everyone liked the old app better” and that functionality had certainly been removed. For example there was a screen whereby you could select one of the many sounds the hearing aides would make and listen to them. I asked how to get to this on the new app and was told that I couldn’t. Again the amount of time that it claims I have wearing the device is incorrect. It uses quite an amount of screen real estate for a constantly incorrect value. It’s a shame that the developer responded the way they did.