Contact Cardiogram Support

by Cathydsrna

The big advantage of the premium cardiogram app subscription is the ability of the app to alert you to elevated heart rate and low heart rates that could be indicative of a heart problem. You adjust the settings for high and low bpm. The default high heart rate setting is 129 beats per minute. The problem I have encountered numerous times since I started my subscription is that I get high heart rate notifications from cardiogram while I am working out in cardio sessions. These alerts come even though I have opened and am using my exercise app on Apple Watch 4 which syncs to cardiogram. Cardiogram app recognizes that I am in a workout as when I finish my workout by selecting end workout I get a nice workout display on the cardiogram app. I shouldn’t be receiving high heart rate alerts during a workout as I am trying to reach my target heart rate which is almost 150 bpm. Cardiogram premium should have different high heart rate alert settings: one for during workouts which for me might be 160 bpm and another for when I am not exercising which would be a lot lower. I agree I can change the settings before and after each exercise period but who will remember to do this and for the price of this app this should have been thought through.
Also at first I believed the premium app said they would respond to comments submitted thru the app in 24 hours. Now it says 4 business days. I sent an inquiry almost a week ago and have not had a response.

by Battlewithin

I liked to use this app’s complication on my main watch face, but as of yesterday’s update, it had to go. Up until then, the battery would last about a day. I’d charge it mid-morning and be fine until the next day.
Yesterday, I did the same thing, but was quite surprised to get a 10% battery warning at 5:30 in the evening. Even “playing” with the Watch all day, it has never drained that fast.
I thought I might just need to restart it, so I did that, charged it up and took it for my workout. It lost 5% on the 10 minute drive there and another 20% over the next hour or so. In other words, still too fast.
Having already checked the updates, I removed this app’s complication from the Face it was on. I’ve lost 12% battery after a full night of sleep and kid drop off.
Bye bye Cardiogram! Sad to see you go, but I prefer convenience to hassle. You’re no longer on the convenient end.

by SingleServPepper

Said I slept 9 hours last night, off by 6 hours. Can't edit the sleep and can't adjust anything that's grossly out of whack. Really useless to have it working with bad information. Even worse, they acknowledge they sell your data and use it for third party research but you have to pay for premium? I don't think so. If you're selling my information I get to use the premium or I don't use the app. I could understand if I didn't opt in but I'm going through my daily life and you're selling that information and in return I get a half-assed app that's missing even the basics?

Do yourself a favor, try it, realize that it's useless without being able to edit and the premium features, read the section where they openly say they're selling your data, and then delete the app without looking back. They want something for nothing, it doesn't work like that.