I keep trying to find out WHO goes first. It’s the first bot who immediately goes out. Next round, same guy or maybe the next bot, who goes out or blocks me. Because I’m an analyst and goofy, it became a challenge to figure it out. Not the next player, nor who has the highest losing score. It’s not who had the most cards left or the fewest. I’d say 70% of the time, it’s a bot. Watch a video for a power up and you don’t need it, or you’ll still never get what you need. Need seven one color and set of odd? You get dealt two or three of the same color and three 12s. Meanwhile, the bots have everything, including lots of power ups you don’t get. Or you need your cards and they keep dealing to you what the next guy needs to go out, so you end up discarding what you need. It’s crazy! As for support, report a bug you know is a bug and they ALWAYS tell you to clear your cache. Ahhh, first, I’m on my phone, not a PC. Second, it’s not a browser based game. And you rarely, if ever, get your stuff back. Have you read the reply’s on the reviews? Always the same. Losing is part of the game…yeah, so is winning. Sorry you didn’t get to use your stuff or you don’t get what the bot gets…If enough people complain, they might want to look into it. It’s clear it’s a Chinese company, if it was the US, we’d all be winning, or at least they’d give us a participation emoji!