Contact G Star RAW Support

I ordered a package on the 23rd of September and it was supposed to be coming from their warehouse in Germany to me in the United States. After about 10 days I still haven’t received my package, and the tracking info through APG says the package is still in the air.. meaning it haven’t arrived in the US yet. However, G-Star customer Rep here in the US told me the package is here in the US and is on it’s way to USPS… but when I track the tracking number for USPS it says the label was created since the 23rd of September and they haven’t receive the package yet. Customer service rep from GStar told me the package arrived in the USA on September 26th but still not alarmed that b/w the 26th of September to the 5th of October it’s a long time to be awaiting a transfer b/w carriers. Customer service Reps of GStar are unhelpful and very inpatient with customers.

I’ve been shopping g star for years and love their clothes, but the experience on this app and their site are the worst. Don’t try to use paypal through the app, you will keep getting errors. Also, why does the screen need to reload every time I choose a new color item? Also, the merchandising of products is ridiculous. No matter if you choose skinny or slim for a particular pair of jeans, you’ll get both and when they show up, the label will be opposite of what you ordered. Also, product pages, scrolling up and down for alternative pics? This isn’t the UX anyone is use to. These are just a few of the issues you will find. So much potential, but they just can’t get it together.

It has taken me 5 days to place my order bye to not getting past the processing page. This app continuously gets stuck on the processing page. In the process of trying to order three items in my cart sold out. I am highly disappointed. Not worth the memory space for this app, just order from the website you’ll have a better chance at getting what you want before it sells out.