Contact Fivestars Support

by Angelacarlos012805

I recently had terrible experience with this company, I worked with this company for around a year, it never worked properly, equipment and service, so I canceled, wich by the time, I didn’t had a contract anymore, a month later approximately I get hit with a twelve hundred dollars charge from this company! So I called them to ask why, they told me it was for five tablets that they sent me, wich it was completely false, even though I explained to them that they never sent me this equipment because first of all, I’m just a small business with just my office, so no need for that kind of equipment, so the person on the phone just told me that that was what it was showing on his computer and that’s what it was!, I ended up calling my bank to dispute the charges, terrible company and service!,

by Thirteenjc

About fifteen minutes after purchasing food from a participating FiveStars establishment, I received a notice that I had just redeemed points for a free drink. I was already home - no free drink. Contacted FiveStars and they said I had to contact the establishment. Establishment said they were not responsible for how points are redeemed. Took it as a loss but when it happened again, I got the same statements from both parties. It seems no one wants to take responsibility for points being taken away without rewards. Like I said, not a good rewards system. Other reward systems allow you to redeem points when you choose to do so - not automatically and after you leave the establishment. BTW bought food today and now the points haven't registered for what I bought. I'll say it again - Not A Good Rewards System.

by FemalesAgainstPosh

I used to frequent a lot of local places that had solid reward systems in place. Once they switched over to 5 Star (which I jokingly call Zero Star), I stopped going. Why? Because prior to 5 Star I could buy 10 coffees get 1 Free. Or get 20% off my local Plato’s for spending $100. With 5 Stars, I have to buy 50 coffees. Or at Plato’s, I now have to spend $200 to get 20% off, plus I can only spend $80. Then, none of that money I just spent goes towards my reward points. I like the mom and pop feel of a punch card or a simple reward system. Furthermore, they send me texts saying I earned a reward. When I look at what I’ve earned, it’s a generic email promotion. BASICALLY LYING. Seriously, if a local business chooses to use this corporation, I no longer go there. And I’m a big proponent of supporting local biz. SMALL BUSINESSES BEWARE!!