Contact Nebula: Horoscope & Astrology

Contact Nebula Support

Published by on 2023-12-21

About: Nebula is a global multifunctional platform for astrology lovers! We inspire
people to find their way to happiness with the help of highly-personalized
prediction and strong community. We are now available in 6 languages and in
50+ countries! How Nebula app can help you? –> You can solve your issue
online.



How to Contact Nebula Customer Service/Support

Nebula: Horoscope & Astrology Contact Information

Listed below are our top recommendations on how to get in contact with Nebula: Horoscope & Astrology. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Nebula: Horoscope & Astrology. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Genesis Media Limited



Verified email  

Contact e-Mail: [email protected]


100% Contact Match

Developer: OBRIO LTD

E-Mail: [email protected]

Website: Visit Nebula Website





Privacy & Terms:

http://help.answers-365.com/




Reported Issues: 46 Comments

4.7 out of 5

By Lezlie Gatmen

2 weeks ago

Please cancel my subscription I can't find your page why still deducted my account so embarrassing

By Christine kennedy

4 weeks ago

I want this $45 removed for ever from my debit card It was charged today This is fraud!!!!!!

By Sasha-Gaye Harrison

2 months ago

I would like to comment on behalf of your subscription fees I unsubscribed a month ago and I stopped getting emails I only subscribed once because I was curious about my horoscope, to my surprise today there were two transactions from your website one was unsuccessful due to the first successful transaction which $19 and the other was $14. I would to get back a refund because this is a scam taking money from my account I unsubscribed via canceled my plan from your services and you're still taking my money from my card without me being aware of it I don't like this at all, and that was my last funds to buy food and now am broke because you withdrew money from my account for what? I need something to be done urgently about this ASAP, I don't appreciate you taking my money without my consent because I isn't getting any emails from you anymore since I stopped the subscription via canceled my plan this is pure robbery and a scam!

By Małgorzata Zarębska

2 months ago

I want cancel Web nebula CY subscription.

By Anneliesa Trethewey

2 months ago

Please cancel my subscription of $19.99. I did not have a subscription notice on my iPhone to cancel it. I just wanted to pay 1 time of $13.00 for curiosity This is a system that needs to be fixed on your end. By respectfully notifying anyone will give better chances of success in your company.

By Saadia Holloway

2 months ago

Fraudulent company. Even after you cancel (which is never clear how to do so on the app) they continue to take out money. I need a refund right now!!!!!!!

By Rebeca Matalon

3 months ago

I looked at your instagram add Nebula , i don’t Have the app neither a subscription & yet I am being charged continuously $19.00! This is a dirty scam Please reverse the charges immediately.

By Mary Horton

5 months ago

I have been charged 8.77 on my credit card I didn't authorize! I don't know how you got my card number but I assure you I didn't give it to your company. Apparently this is a common issue with your scamming company. I want a refund immediately! Please contact me by email provided. Thank you!!

By Deborah K Pruner

5 months ago

I keep getting a charge from Nebula in the amount of 3.02 and an across the border charge of .03 I want it stopped NOW.

By KathyS

7 months ago

Their website is a joke. They portray it as something that will be beneficial to you, except you have to pay to do anything such as they promise you can get CREdITS(50 I believe) for free or “GIVEN” to you with your trial, they then attempt to CON you into buying their other LAME ASS products, but do so without knowledge half the time. I would not waste my time and or money on this manipulative service when you cancel your subscription they try to charge your preferred payment method several times u til they succeed . Apparently they love to”RIP” off the customers for junk ass services

By Gabriel L Anderson

8 months ago

BS site!! I want my money back. The money is going somewhere we need class action lawsuit. And Hold GOOGLE AND APPLE FOR INTEREST AND PAIN and SUFFERING FOR LETTING THESE IDIOTS DO THIS. NOT EVEN JOKING IF GOOGLE AND APPLE SIGN OFF ON IT THEY NEED TO BE HELD ACCOUNTABLE. OBVIOUSLY THEY KNOW WHATS GOING ON . WHERE THE LAWYERS AT??

By Rosanna Stamberg

9 months ago

I only asked for 1 product, and was charged for 3??!!! I don't want anything from you and want all my money back. This is BAD BUSINESS. I did not receive anything from your company. I was expecting a report. I was charged $18.00 for a $13.00 charge. Then 2 more charges. In total just over $100.00. This is not acceptable. I want my money back and to never hear from your company again

By Christine Davies

9 months ago

I was charged $58. 3 times yesterday. I'm trying to find my wallet. It's in my house. I had credits from who knows where or why. So, the 1st person I spoke to no help. Then, I spoke to a woman, no help. I read that if you can't help you don't have to pay. I certainly hope I didn't sign up for any reoccurring charges. Christine Davies

By bri

1 year ago

i downloaded this app and paid $15 on accident for some reading. canceled my subscription pretty much right after downloading. today i woke up with a $19 charge from nebula. and for what??? i have no idea because when i went to my subscriptions it wasn’t there, because i had ALREADY canceled it. wtf is wrong with this company.

By Heather Sass

1 year ago

I have canceled this subscription several times but you’re still trying to charge me so I locked your company on my account so you will be denied everytime you try!!

By Season Hubley

1 year ago

This app is so fraudulent I can’t believe it. It’s a complete ripoff! I feel SO STUPID for having fallen for it and there is NO WAY to cancel the f——ing thing.

By Mari

1 year ago

Omg this is a scam for real I am crying my eyes out how I got scammed it took out from me 59.99$ for nothing and I don’t know what to do at this point please help me that was all my savings I need help and immediately refund

By Amanda Thompson

1 year ago

I have canceled this subscription and I'm still being charged for it

By Patricia

1 year ago

A nightmare. My daughter accidentally enrolled in the free trial. I cancelled on the website. Texted them. Emailed. She is still being charged. DO NOT try it.

By Mayra Fernandez

1 year ago

I have had the same problem with this Nebula app stealing money from me!

By Kimberly

1 year ago

Signed up for a trial 3 days. Now billing $19.99 every 2 weeks, can't figure out how to cancel. Haven't downloaded an app for them.

By Antonieta

1 year ago

I deleted my account and I’m still getting charged. I need to speak to somebody about this but I can’t find a phone number for customer service

By Jamie Morrison

1 year ago

I can't figure out how to cancel this app! Horrible.

By Lois Richard

1 year ago

How do I cancel this subscription

By Elisabeth

1 year ago

The app charged me twice for around 46 dollars!! I bought it only once :/ this is a fraud

By Katherine Francis

1 year ago

My card was charged $19.99 and i didnt authorize any charges or get a subscription.

By Irina Ranahan

2 years ago

I just learned that I have been making an automatic payment Of $19.99 to Obrio since 2/6/22 from my PayPal Account. I never authorized these payments to Obrio. So, I will be receiving full credit back to my PayPal account in 4 weeks.

By Kate

2 years ago

I looked through my bank statements and found that since Novemeber last year they have charged me around 9 Euros weekly amounting to more than 300 Euros by now. Unfortunately i hadnt checked my bank account thoroughly for a while. I have never signed up for any services! I have now cancelled the payments through Paypal, but i am probably never gonna see any of the 300 Euros again.

By Michele Turney

2 years ago

This company obrio is charging my account $9.99 every week. I did not authorize this

By Anonymous LM

2 years ago

Same story - i wanted a compatibility report, when it mentioned it came at a charge ignored the emails. Then, all of a sudden, there was a limited time offer that expired in minutes that enabled me to download it for "ZERO DOLLARS" Now they are charging me 9.99$ weekly.. its the second time they do it and I ignored it the first time, assuming it was hidden charges... now I just emailed them and I hope they will not make this difficult. Pray for me :) Don't fall for anything "free" even if you think you read everything

By Sandy

2 years ago

Same as others - Free trial, cancelled immediately, no subscription - paid for one-time $9.99 USD report, now charged weekly/the next week too. This is illegal. Refund the second payment. Wipe out however it is you've retained my c.c. info. I will also do a stop payment with my c.c.

By Shuwen Tan

2 years ago

I just donwload this app from Instagram, and I use it once, then it charges me $12,99 every three days, i try to cancel it from App Store Or settings, but it still charge me, it is very difficult to find out how to cancel it, it is a kind of fraud, pay back my money!!!!

By Ella

2 years ago

I have the same problem as so many other customers as I just found out. I downloaded the app to get a report, but never did I ever subscribe to a weekly payment. Now Nebula charges 9,99$/week and there is no way to cancel it. They don't reply to my Emails and there's no way to cancel the subscription on the App Store. Please help.

By Teri McCluer

2 years ago

I had a free trial and opted to cancel immediately and suddenly I am being charged $9.99. I did not authorize this. I want my money back.

By Alice Catherine

2 years ago

i want to cancel my subscription , please delete my account for me so that i can avoid any more money be debited from my account.

By Alize campbell

2 years ago

Do not use this app!!! I was charged $49.99 from this app and I immediately tried to email and call nebula to get a refund or cancel the lifetime subscription they charged me for and there is no number to call and their email response was not helpful whatsoever I would really like my money back so please contact me as soon as possible and give me a refund that I deserve thank you

By Madalena Ribeiro

2 years ago

I canceled my trial subscription on first day of my trial period. Contact me immediately since my subscription was not canceled as requested.

By Gabriela Reni

3 years ago

Nebula has charged me for a subscription that i have not requested and that i cannot cancel from my app store. I want my money back and i need to cancel my subscription

By Chandra

3 years ago

I am trying to cancel my trial. There is no way to cancel my subscription. I'd like to cancel my subscription. Thank you Chandra

By Jazma K Parker

3 years ago

Because I did a trial directly from the website, I have no way of cancelling. I have emailed and still no help. I want my money back. The fact that there's no real way to cancel since it wasn't done through google playstore has me pissed.

By Arlene

3 years ago

DO NOT BUY OR PAY FOR ANYTHING FROM THIS SITE OR APP, THEY WILL ROB YOU BLIND. PAID $1 FOR A MATCH REPORT AND RECIEVED IT, AND THEN WITHOUT SUBSCRIBING TO ANYTHING I WAS CHARGED $39.99 AND THERE IS NO WAY TO CANCEL NO WAY TO EVEN GO IN AND QUERY.... THIS IS A SCAM!!!

By Sally C

3 years ago

Downloaded App on 12/27 for Free Trial ( 3 day) Was immediately charged $49 Which is for a whole year Cancelled App today 12/29. Would like to be credited back my $49 + Tax $53 please

By Jamie Wilson

3 years ago

Want to CANCEL today ( December 4,2020....there is no account button on the app I have. Will dispute any payments and clear my card so you do NOT rip me off this list be a scam!! Play if you wanna!!!!

By annifinn


HIDDEN CHARGES WONT SHOW UP UNDER PURCHASES OR SUBSCRIPTIONS

BE VERY CAREFUL WHEN DOWNLOADING THIS APP. I signed up for the free trail but cancelled after I realized I wouldn’t be using it. I verified this under the subscription tab on my Apple account. HOWEVER, I soon started getting charged 9.99 WEEKLY from Apple and could not for the life of me find out where the hell these charges were coming from. Apple support could not help because they couldn’t see where the charge was coming from either and suggested that someone else in my household made the purchase. There is no one else connected to my account. I ended up moving all the money out of my bank account to avoid these charges. For months I’ve been inspecting every purchase I’ve made to see where it could be coming from. Finally after checking with my computer and cross referencing my phone purchases I see a Nebula weekly subscription charge for $0.00 4 days after the original purchase. Note that this charge does not show up on my iPhone X under purchases or subscriptions. After checking the app, I realized the in-app purchases add up with the random and constant attempts from apple to collect $9.99. As well as stating I am still subscribed to their weekly subscription. This subscription shows up as CANCELLED under my subscription tab and should be CANCELLED. This app is engaging in fraudulent and dishonest activities BEWARE.



By Funnybee101


Be extremely careful

I accidentally selected membership instead of the 3 day free trial. There was not a clear way to select the option and I assumed the 3 day free period was standard. Unfortunately, when I confirmed, what I thought was the 3 day trial, the full membership option lit up and I was charged $127. I IMMEDIATELY contacted Nebula and explained what had happened. I also contacted Apple’s help center. I was told that I am, for reasons unknown, ineligible for a refund. I’m extremely disappointed that I have been forced to pay such an incredibly large amount for this app. I signed up out of curiosity and am paying dearly for it. I am now stuck with either not using it and wasting my hard earned money, or using an app I DO NOT WANT. I can assure you that when this unfair subscription has expired, I definitely will not renew and will take great care to make sure this company never receives another penny from me. I’ve read through many reviews and have come to the conclusion that Nebula is VERY aware that their subscription process is confusing and causing a lot of people to mistakenly lose out on a LOT of money. This is obviously intentional. They are obviously doing it because they know they Apple won’t require them to issue refunds. This is extremely dishonest and shows a complete lack of integrity.



By Yvette Me


DO NOT DOWNLOAD THIS APP!!!

I agreed to the free 7-day trial, on the 6th day, I could not find the unsubscribe link, so I emailed. Andrew” told me my request was received, and that I am now unsubscribed. After that, I was charged $9.99 three times. I emailed them about this, and they told me I did not unsubscribe in time, and that the subscription link was sent to me in an email, I should have used that to unsubscribe. I never received this link. All I could find in my emails is the support email. But they kept telling me I need to use this non-existent link. I went back-and-forth with them through e-mail, and all the while they were telling me that I cancelled too late and I am not entitled to a refund. This morning I got my fourth charge from them. They still have not cancelled my “subscription” which I never signed up for, nor have they sent me this link they kept telling me I received, which I didn’t. I now will have to contact my credit card company and hope they will do something about it. Do not down load this app, unless you want serious headaches down the line. Read the other reviews, they corroborate this horrible experience and terrible customer service.




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