Medipicto app not working? crashes or has problems?

Medipicto Status

Last Updated on 2021-04-22 by Assistance Publique-Hopitaux de Paris

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Common Medipicto Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Medipicto app on iOS and Android devices. Solve all Medipicto app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Medipicto iPhone Issues and Solutions

Medipicto iOS app crashes, not working, errors
Medipicto iOS app network issues
Medipicto on iOS has black/white screen

Medipicto Android App Issues and Solutions

Medipicto has errors/crashing/not working
Medipicto server network connectivity issues
Medipicto has black screen

Medipicto iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Medipicto app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Medipicto app crashes or not working on Iphone (iOS):

Close and restart the Medipicto app on iPhone
Update Medipicto app to the Latest Version for iOS
Uninstall and reinstall Medipicto iPhone app
Update your iPhone to the latest iOS version

Fix Medipicto on iPhone unable to connect to server/internet connection issues::

To resolve Medipicto network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Medipicto black/white screen (blank screen) on iPhone:

Follow the Medipicto iOS app troubleshooting guide Here →

Medipicto Android App Issues and Solutions

Fix Medipicto not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Medipicto app issues:

Force Stop the Medipicto App
1. On android, goto "Settings" » click Medipicto app. » click "Force Stop".

Update Medipicto to the latest version on PlayStore

Clear Medipicto App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Medipicto app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Medipicto.

Fix Medipicto unable to contact server/ Medipicto internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Medipicto » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Medipicto » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Medipicto on android.

Solve Medipicto black/white screens issue on Android:

Follow the Medipicto android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Assistance Publique-Hopitaux de Paris, developers of Medipicto.

About this app

L'application mobile "this app AP-HP" permet d'améliorer les possibilités de dialogue entre patients et soignants, pour les personnes handicapées et/ou s'exprimant en langue étrangère.