Contact Alight Motion Support

by POTM JL

The app is extremely laggy and will crash constantly by literally using editing opinions in the app. Once your project starts lagging and glitching, consider it gone because the constant crashes will only make it worse as you try to salvage it. Quite literally if you try to play your project it will lag horribly before crashing seconds later. You can’t even export your projects in an attempt to save them since it will crash in the downloading process. So you’re left with one option: Start over again from scratch on a new project. But oh wait, it’ll just lag and crash again. 🥰😍

The developers have been told this is a common issue with their app for MONTHS. But they couldn’t be bothered do anything about it and will occasionally respond with the generic, automated “please email customer service” reply in the negative reviews. It’s sad since this app actually has a lot to offer without needing a subscription, and is fairly simple to use. But really you’re better off using the free version of Videostar or some other editing program. At least with those you get a functional app.

by Fortnenite Fane

I was of confused just because I was following tutorials as so and then I did exactly what they did but no it would not work ever. I say you can fix this and make it a bit more easier I’d love the app but until then the watermark. Not the watermark, you see I hate watermarks and it’s not helping if I can’t remove it and if I have to pay for it like I don’t need the other stuff. And also for my issues what’s gonna me me wanna try to buy it if none of it is working!? If I’m doing something wrong then I don’t know but for it’s a 1 - 10 because if I felt like I did something wrong i re - did it but no it wouldn’t work if the same thing is happening to you then don’t waste your time and just ask to fix it so that they can quickly find a solution like please 🥺 it’s not me I really am tapping the buttons they do and copy them but it won’t work get it to help please I’ve heard the app was good this was not what I was expecting I thought better. Maybe I’ll come back for now I’ll be stuck with a bad app to use before I can figure out alight Motion 🥶🥶😞 I’d love help.

by 🍃🐚

The features in this app are amazing, and what the app can do is stunning, but there’s a HUGE problem, the app is SUPER SUPER laggy and slow, and it ALWAYS crashes after just a few minutes of using it, And when it gets to a point where it crashes so much from you trying to save your work, it just CRASHES YOUR ENTIRE DEVICE this app is garbage and their is absolutely NO point of downloading the app. I’ve lost SO MUCH TIME AND EFFORT on this app it’s disgusting. Please don’t download this if you ACTUALLY WANT TO MAKE GOOD WORK AND ACTUALLY HAVE IT SAVE. And this is not just my problem, it’s MULTIPLE others problems too, it’s why the app has 4 stars, when someone has this same problem they just say “contact us here ________” They are doing nothing to actually fix this, and it’s disgusting. By far the worst app I’ve ever downloaded, please don’t download this, this DOES NOT deserve 4 stars. Don’t just take away 1 Star because of this problem this problem is HUGE and the app is pointless because of it. Thanks for reading, and thanks for doing ABSOLUTELY NOTHING to fix this Alight Motion.