Contact Cosmostation Support
Company Name: Stamper Co., Ltd.
About: ● Support for networks built with the Cosmos SDK
- Cosmostation supports
Tendermint-based networks.
- Currently supported: Cosmos(ATOM) Hub, Iris Hub,
Binance Chain & Kava Chain
- Users can create new wallets, import existing
wallets, or watch addresses.
Cosmostation Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
3 Most reported problems 😔💔
Proceed with caution
by Qz2018
There are multiple recent incidents concerning users unable to import addresses associated with their mnemonic phrase in this app. Serious implication is that you may not be able to access if there are already funds at that address because you cannot claim these addresses are yours in the app. Further, addresses from the Web app seem incompatible with address within the mobile app even though they are under the same mnemonic phrase.
Still to this date, it is unclear why this happens and the development team is not responsive.
Reminder:
Always make sure you have successfully import your addresses in the mobile app before sending your funds to the addresses.
Otherwise you risk losing access to your funds.
New interface buggy, just plain garbage
by Neal Thomas Iskenderian
I absolutely hate the new interface. It’s clunky, confusing, and takes more steps to accomplish the same actions as before. Also it’s inconsistent. I sometimes have the option to open dapps, other times it disappears entirely. I also lost the app to swap coins randomly. This update is just awful and unusable. I want to revert back please.
Also there is an awful interface choice when sending a memo with transaction. I sent to an exchange and lost funds because the memo did not stick when I pasted it in memo field. BE CAREFUL NOT TO LOSE YOUR FUNDS LIKE THIS. This interface is just amateurish and cheap.
App not working
by Dallaskir
App was working fine. It has some great details. Now app is not showing correct amounts and keeps getting network error. App is up to version in App Store. I tried to contact support twice but when you click send on their website it says unable to send. I know that I am not the only one having this problem. This may be the only way the developers can see the app is not working. If they do not respond, do not use this app.
Have a Problem with Cosmostation? Report Issue
Why should I report an Issue with Cosmostation?
- Pulling issues faced by users like you is a good way to draw attention of Cosmostation to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Cosmostation customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Cosmostation.
