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by Justatech2

The 4 and 5 star reviews have to be company employees. No one in their right mind would give this app more than 1 star. It freezes and crashes regularly. It is the least user friendly software I’ve used for dispatching and this our 4th one. We were forced to switch to buildops as a company and nothing about the transition went smooth. We are approaching a year using it and there has been no improvements in functionality. Techs have no access to customers info, history or patterns of calls based on equipment. Billing from the app is impossible because it only lets you have a single rate. We do residential commercial and industrial so we have a few different rates. Collecting on site for service calls is terrible as well because parts pricing is just terrible. Customers don’t like what is shown for them to look at what was done. When there is follow-up to a job and you mark it as “parts needed” the app asks the tech if the job is complete. If the tech isn’t watching closely and selects yes, then the ticket never goes to our parts department to order the part. Oh and this is a big one… when you have a job that is more than 1 day you can’t see what was done on previous days unless you go back through the previous tickets. The job summary typed up from day is to is not on the next days ticket! I could go on for hours. Bottom line is it’s terrible software.

by I Wasn’t Given A Name

Been using the app a little over a year now. It seems every time another company joins the app, it gets worse and worse. I’m constantly having to restart, log out and sign in, and uninstall and reinstall just to be able to use it. The flag section constantly glitches out where you can’t use the onscreen buttons to submit. Have to copy and paste what you wrote, close app, and repeat until it final works. When adding inventor items, the list takes 30 seconds to load, even on 1GBPS WiFi. If you tap the inventory bar again while it loads, often it will take you to warehouses and you’ll have to find your truck again and go through that glitchy menu. It eats battery. It’s just overall not a great app.

by Ragu80

The 4 & 5 star reviews have to be BuildOps employees. No one in the field or dispatching/billing can honestly say this is a good app. Period. This is the worst dispatch software I’ve ever used. There’s no way for techs to look up customers unless a job is assigned to them. Looking back at what was done on a job previously is on separate tickets and takes several pages to load even when it’s all under a single job. It creates multiple tickets, one for each day the job is active. Then it doesn’t combine all the tickets word for word. It’s AI decides what was importance and puts that on the bill the customer gets. Billing a customer is terrible. You can’t adjust labor hours easily, there’s no way to as a coupon or discount. I could go on and on.