Contact CoStar Support

Daily desktop user. This app is an absolute waste of my time to scan my phone to my computer screen to log in with every - single - day. Cheers you for screwing your paying customers with this extended log in so you can MAYBE find people who found a loophole. App does not work as well as desktop version. Looks like Costar deleted my last 1 star review? Wish I could give you negative 1 Stars. We also had a looplink through them to link our properties to our website. After 4 months, they still can’t get it right. Our listings seem to be at random - some are not even states we service. Having difficulty with anyone being able to actually personally help. The only helpful person is our property researcher who responds and acts quickly, but doesn’t always have authority to make bigger changes.

CoStar is rolling out a new security feature that requires users to take a picture of their computer screen to log in to their account. I work on a secure floor at a bank so I’m not able to take a picture of my screen and now I’m locked out of my account but my company still has to pay for it until my subscription comes up for renewal. The subscription fee is a non-trivial amount of money. This is a total bait and switch. Basically, some analysts at a different bank got caught pirating CoStar like nine months ago and the company overreacted and is collectively punishing all of its customers. To add insult to injury customer service hasn’t responded to my email for over a week.

If you want to use if like zillow or realitor app, it is pointless. Those you can download, make an account, and get to price hunting for your dream home. I was hoping that this app would provide something similar. I downloaded it and there is no way to create an account. It looks like you have to go to their site to get the desktop app. I am not thrilled about this. It I wanted it on my computer there are other options. So no telling if the actual app is like the features available for homes. I could not even get that far.