Active Era app not working? crashes or has problems?

Active Era Status

Last Updated on 2022-05-31 by One Retail Group

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2 Reported Issues: 😵🆘🛟🚨📢

Anne Willis

2022-08-13

anne.northwillis@redacted connect and shows weight and Bmouth - nothing else. Help please. Thanks

Peter Mackie

2022-04-20

New batteries but not coming on

Showing 1-2 of 2

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Common Active Era Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Active Era app on iOS and Android devices. Solve all Active Era app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Active Era iPhone Issues and Solutions

Active Era iOS app crashes, not working, errors
Active Era iOS app network issues
Active Era on iOS has black/white screen

Active Era Android App Issues and Solutions

Active Era has errors/crashing/not working
Active Era server network connectivity issues
Active Era has black screen

Active Era iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Active Era app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Active Era app crashes or not working on Iphone (iOS):

Close and restart the Active Era app on iPhone
Update Active Era app to the Latest Version for iOS
Uninstall and reinstall Active Era iPhone app
Update your iPhone to the latest iOS version

Fix Active Era on iPhone unable to connect to server/internet connection issues::

To resolve Active Era network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Active Era black/white screen (blank screen) on iPhone:

Follow the Active Era iOS app troubleshooting guide Here →

Active Era Android App Issues and Solutions

Fix Active Era not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Active Era app issues:

Force Stop the Active Era App
1. On android, goto "Settings" » click Active Era app. » click "Force Stop".

Update Active Era to the latest version on PlayStore

Clear Active Era App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Active Era app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Active Era.

Fix Active Era unable to contact server/ Active Era internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Active Era » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Active Era » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Active Era on android.

Solve Active Era black/white screens issue on Android:

Follow the Active Era android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at One Retail Group, developers of Active Era.

About this app

Monitor your essential measurements including weight, BMI, body fat, body water, bone mass, protein percentage and more. Sync the Active Era app with your Active Era Smart Scales for a complete body composition insight. Track your progress over time with easy-to-read charts, view trends and make improvements to achieve your goals. Easily share your data with a friend or personal trainer via email or your favourite messaging app. Add up to 24 user profiles per app account. Seamlessly integrates with Apple Health and the Fitbit app.