Contact Hydrow Support

by Zesty Exuberance

Removing 2 stars from my previous review since the app no longer shows video at full res on iPad. Guys, this is Mickey Mouse functionality here. If your app isn’t capable of dealing with screen orientation, compile separate versions for portrait iPhone and landscape iPad. Now I see either a cropped portrait mode video or a half-res or smaller landscape mode video that doesn’t fill the screen.

I’m still paying $20 a month for a broken app that doesn’t integrate with other devices like every other app at this price point? Not much longer. Do better or I’m out the door like my friends who used to subscribe. Being taken for granted by developers is not motivating.

Previous: I love the workouts, and rowing among with the instructors on the water is spectacularly motivating. But there's absolutely ZIP ZERO NADA integration with other equipment like my water rower, and you don't even allow users to enter their stats after a workout for personal tracking. For $20 a month that's a baseline function. Even Peloton lets you use other bikes in their classes, and for only a bit over half your monthly fee.

by Breezyairhvac

If you were looking for the app to connect to your machine, I would reach out to these people because that’s the only way you’ll be able to find it. You can’t activate it on the machine itself unless you reach out to them after I reached out to them I had to cancel my app purchase that I already made and they said they would activate everything for me on my machine. I go to my machine and I bought the free workouts so I didn’t need a membership and now that they’ve updated my account now I have no workouts for free every workout that was supposed to come with the machine is locked now even though I’ve completed all of them. Now wants me to sign up for the membership again prompting me on the machine, which has never done before. It seems like these people don’t really care about their customers as they would’ve made a better user-friendly experience for this frustrating issue.

by Speck378

This review is written by someone who doesn’t own a Hydrow but spends $20 a month on the classes through the app for use with my water rower. Many hydrow classes are great - that is where my 3 stars come from, but the app isn’t polished and is frustrating to use during a workout. It doesn’t have native streaming to a television. It’s possible to mirror through an Apple TV but that does t work reliably. There’s also no way to filter classes, forcing you to scroll through all classes to find what you’re looking for. There are no options for on screen metrics like instructor stroke rate or elapsed time. Most frustrating, if you do want to touch the screen to pause or check elapsed time, the class will often just end and ask how you to rate the class. Forcing you to restart and scroll to where you were. Hydrow needs to study the peloton app which is a perfect example of good app design and functionality. Peloton has a small button that says end workout and that doesn’t come up until you’ve touched the screen. Please Hydrow - add filtering , screen casting and make it more difficult to end a workout.