Contact OBDeleven VAG Support

by Teaboy678

I originally had the OBD11 pro then that went obsolete so I bought the new version which wasn’t cheap! Like many other reviews have stated all I wasn’t able to login to my old account so I had to set up a new account which I did through IOS app. Finally I was able to login and purchase to make a few changes to my dash and lights. Used it another time and it worked fine as well. Then I needed to scan my partners car and the Apple Sign in would work so I assumed ok let me reset my password. Email to reset was sent. I go through that process and get an error stating I already have an Account. Well I know that! That is how I got the reset email.

Needless to say I wasn’t able to login at all. So when I needed this the most to clear out any codes prior to us purchasing another car and getting the most money for our trade in it failed me! I am still not able to log in so now I have lost money twice! And the sad part is that I didn’t even make it a big deal that I lost my first set of credits so here we go again these will be lost because I can’t login even though I spent money on the new version of the device!

I don’t understand how so many people can keep reporting the same issues and they won’t do a simple fix! They sure make it easy for you to purchase credit to buy the apps which is crazy that you have to use credit to reverse something you already payed for. Not a good company and they clearly don’t care about their customers!

by Kevinmk11

I knew going in that this was a cost plus model where not only you have to buy the hardware (expensive hardware) but you have to buy “points” to unlock the upgrades and general right to use it but the previews made it look like every upgrade was 5-10 points and i paid the extra for it to come with 200 points so no way I’d run out right? Wrong. What they don’t tell you is all the good upgrades can cost 100 points plus and here’s the catch, they take those points whether the upgrade works or not. Tried to add the driver assistance to my car for over half my points and turns out it doesn’t work! Guess I just wasted all my points. Costs 15 dollars for every upgrade “ATTEMPT” essentially. So better hope it works the first time! You get points every day you sign in so they can gain access to sell your data most likely but this is only one point per day, so after 100 days of letting them steal your data you get 1 free upgrade. What a joke. IMO this is going way too far into this pay to play model. I paid 200 dollars for this device and your costs are fixed. Why do I have to pay out the nose every time I want to change my light configuration?? One star for the 1 or 2 upgrades that worked before I ran out of points. The couple hundred points wasted on attempts that didn’t takes away the rest.

by Tanner_1313

I bought a NextGen device on Black Friday and have not even been able to connect to it one time yet. I have been in contact with the support for almost a month and half and hve gotten nowhere. I have told them multiple times that the device cannot be found and there is an issue with the Bluetooth of the device. I have used several phones, and tried it on several cars and not a single one has worked. You are lucky if you a get a response once a day from them. I have been asked at bare minimum a half a dozen times to send them an error log when I do not get any errors because the device CANNOT connect. I have asked them multiple times and on how to submit a warranty to send the device back and have it fixed or get a new one, and every time they disregard my questions. Then miraculously one day I was told they connected to it remotely which would be impossible because the device wasnt even plugged in and they somehow fixed the issue. But I tried connecting to it again with the same result. I still have not gotten any help on how to submit a warranty after a month and a half. Overall I am extremely disappointed in the customer service. If i could give this a 0 star review I would.