Contact MindPal Support
Company Name: Elektron Labs Inc.
About: MindPal is your daily brain trainer that challenges your memory, attention,
language, and problem solving skills. Enjoy a personalized daily workout of
entertaining games based on the skills you'd like to improve.
MindPal Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with MindPal - Brain Training Games. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MindPal - Brain Training Games. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Privacy & Terms:
http://www.mindpalapp.com/terms
http://www.mindpalapp.com/privacy
Read 27 Customer Service Reviews 😭😔💔
I want to cancel my free subscription to Mind Pal. Can you help?
Please EXPLAIN your method of assessing. How with 100% accuracy can it be. such a low rating. Especially confusing when a game has no time restriction. !
I was racking my brain trying to figure out how I got mixed up in this, until I see all the other people tht have had the same problem. I think it is despicable that you entice people into trying this game and then charge them for a full year without their consent. Isn’t that the same as stealing? I don’t know how I I got charged, but I was in my card looking for something, and I saw this charge on my card. Please refund this money as I have not downloaded this or used it in my way as far as I know. Thank you Glenda Ford
Why do they stop my streak. It just doesn’t score accurately
I canceled my free trial and you have charged me I want refunding
The sounds have stopped working. How do I bring them back? Some games almost never come up. I think I was asked right at the beginning for my interests but now I can’t see how to change those.
I would definitely like my money back.....
I don't know how you got into my account I didn't order mine pail I don't want it and I want my money back I'm considering this a fraudulent transaction.
I am writing to have my subscription to be cancelled to MindPal now please. Thank you from Nicola Macdonald
I am writing to have my subscription to be cancelled to MindPal now please. Thank you from Nicola Macdonald 0434004734
I wish to cancel. You never emailed just debited the money. I can not afford in the current climate Please refund ASAP
Hello. I was charged for a full year trial when I had already cancelled. Please can you issue a refund as I was not informed of this
Hi, I subscribed for a year, subsequently lost my phone and got a new phone and phone number. I need to know what I need to do to get back in so I can have unlimited access. I love the app!!
Tried reaching out to this app multiple times after they charged me $40 with no warning or prompting and never got a response. I was never notified about the charge and cannot cancel my subscription/receive a refund.
Hi there Please can you refund my money that you took from my partner I only signed up for the trial and have never used it - I have emailed several times and messaged you on Instagram, £111 is a lot of money right now so please please refund me
I sign for free trail and I have be charged £40 for this. I need it cancelled and want my refund ASAP.
I want you to cancel membership please. I can’t afford it and only signed up for the trial. Now I’m being charged annual fees with no way to stop the charges. Please help.
My Daughter subscribed by mistake last night and i don’t want typhus app. I don’t want to pay. I want to cancel Right away
I have never subscribed to this service and or app and would like a refund. I d9nt even know how it was downloaded to my games. Im not even sure where I direct this issue to.
I was double charged I started my free trail before it was up I had decided to buy the app anyways then was charged when my trail was up
This is 100% unacceptable. I signed up for the MindPal Trial. I emailed the customer service like in the app as well as messages MindPal on FB one day b4 the trial was to end, which was June 4th, requesting that it all be cancelled. On June 5th you still tried to take my money anyway. When you are unable to take my money because there wasn't any to take I got an email saying that it WOULD all be canceled. HOWEVER, yesterday June 11th, you made a second attempt at taking my money and this time you actually took it. I want my money back immediately!!!
I want a refund I was on a free trial and than they charged me 40.00
Please cancel my trial. I do not want to continue using this app. Please do not bill me. I want to cancel my trial right now please. Thank you.
Hi my name is Paige and I was charged for a year subscription and I can’t afford that right now. I would like a refund please. Thanks, Paige
FRAUD. ILLEGAL PRACTICES. CORRUPTION.
by EditeEditeEdite
I was testing this app that was not supposed to start until tomorrow April 19th. Even though I liked the app, I had done every single game and got intermediate to advanced on every single one of them. I figured I was done with it as it didn’t provide anything else, so I was planning to cancel it before it renewed tomorrow. And guess what, Apple illegally and fraudulently stole the money from my account the day before and before I could cancel the subscription. Now it takes 48 for a review and for them to decide whether they’ll reimburse me my own money which they took without my permission. And then up to 30 days before I’ll see it back in my account. This warrants for a class action lawsuit. It’s clear they do this every single day with people’s money, using funds that they steal before subscriptions are supposed to renew, and taking their sweet time to return it. And that is for the people who pay attention. Many will not even see that Apple stole their money and will never request it back. There’s definitely a class action lawsuit here.
Fine I guess but not colorblind friendly
by JVRinDC
If you’re looking for an okay way to pass time and “train” your brain this is an okay games based mental test that will suffice. It isn’t exciting but it is pretty good at what it sets out to do. However if you are colorblind like myself, just pass on it. There are too many games in the collection that involve some kind of color related task. That is why I rank it so low. There are no settings in the app to help adjust the colors on the screen. Because of this I won’t subscribe past my free week introduction and I will delete the app altogether afterwards. I get frustrated being asked to do a task that I could do just fine if it wasn’t color based, but then fail at it because there is no simple accommodation. I shouldn’t fail a simple math question because I can’t tell the difference between red, green and orange or blue and purple.
Everything they say
by ICritique Music
Granted, science still backs the fact that mind sharpening while using an app DOES NOT work. Exercise, sleep and good diet help in developing a sharp mind and increase chances of developing far longer. But that’s not why I paid for this app. I did it to keep myself busy. That said, there’s annoying things that can be improved. Like having to watch a segmented 5 part circle being filled in after each game, showing progress. Even when they give you a button to “skip this” it’s useless in what it skips.
Why 3 stars? It’s an okay app. But it is limited in the games offered and the speed and agility you can attain, then it’s just repetitive. On their speed reading, even some of their facts are incorrect when you have to recall an answer after reading at 500 words a minute.
But I give it a passing grade in hopes it will be expanded. So far it hasn’t.
Have a Problem with MindPal - Brain Training Games? Report Issue
Why should I report an Issue with MindPal - Brain Training Games?
- Pulling issues faced by users like you is a good way to draw attention of MindPal - Brain Training Games to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MindPal - Brain Training Games customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MindPal - Brain Training Games.
Stop Ridiculous Charges.
Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.
Get Started now →
