Contact MindPal Support
Published by Elektron Labs Inc. on 2023-10-18 About: MindPal is your daily brain trainer that challenges your memory, attention,
language, and problem solving skills. Enjoy a personalized daily workout of
entertaining games based on the skills you'd like to improve.
How to Contact MindPal Customer Service/Support
Listed below are our top recommendations on how to get in contact with MindPal - Brain Training Games. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MindPal - Brain Training Games. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: Elektron Labs Inc
E-Mail: [email protected]
Website: Visit MindPal Website
Privacy & Terms:
http://www.mindpalapp.com/terms
http://www.mindpalapp.com/privacy
Reported Issues: 24 Comments
By Lorna sweeney
6 days agoWhy do they stop my streak. It just doesn’t score accurately
By Anna mappin
1 month agoI canceled my free trial and you have charged me I want refunding
By Sue MacLennan
11 months agoThe sounds have stopped working. How do I bring them back? Some games almost never come up. I think I was asked right at the beginning for my interests but now I can’t see how to change those.
By Monique Mason
1 year agoI would definitely like my money back.....
By Rebecca L Rogers
1 year agoI don't know how you got into my account I didn't order mine pail I don't want it and I want my money back I'm considering this a fraudulent transaction.
By Mureka Nicola Macdonald
1 year agoI am writing to have my subscription to be cancelled to MindPal now please. Thank you from Nicola Macdonald
By Mureka Nicola Macdonald
1 year agoI am writing to have my subscription to be cancelled to MindPal now please. Thank you from Nicola Macdonald 0434004734
By Jane Hughes
2 years agoI wish to cancel. You never emailed just debited the money. I can not afford in the current climate Please refund ASAP
By Yasmin
2 years agoHello. I was charged for a full year trial when I had already cancelled. Please can you issue a refund as I was not informed of this
By Rene hannah
2 years agoHi, I subscribed for a year, subsequently lost my phone and got a new phone and phone number. I need to know what I need to do to get back in so I can have unlimited access. I love the app!!
By SHANNON CARR
2 years agoTried reaching out to this app multiple times after they charged me $40 with no warning or prompting and never got a response. I was never notified about the charge and cannot cancel my subscription/receive a refund.
By Amanda
2 years agoHi there Please can you refund my money that you took from my partner I only signed up for the trial and have never used it - I have emailed several times and messaged you on Instagram, £111 is a lot of money right now so please please refund me
By Gloria Osei Bediako
2 years agoI sign for free trail and I have be charged £40 for this. I need it cancelled and want my refund ASAP.
By Ryan
2 years agoI want you to cancel membership please. I can’t afford it and only signed up for the trial. Now I’m being charged annual fees with no way to stop the charges. Please help.
By Mauricio Hincapie
2 years agoMy Daughter subscribed by mistake last night and i don’t want typhus app. I don’t want to pay. I want to cancel Right away
By Mandy Donathan
2 years agoI have never subscribed to this service and or app and would like a refund. I d9nt even know how it was downloaded to my games. Im not even sure where I direct this issue to.
By Tiffany
2 years agoI was double charged I started my free trail before it was up I had decided to buy the app anyways then was charged when my trail was up
By Roxanne Chapman
2 years agoThis is 100% unacceptable. I signed up for the MindPal Trial. I emailed the customer service like in the app as well as messages MindPal on FB one day b4 the trial was to end, which was June 4th, requesting that it all be cancelled. On June 5th you still tried to take my money anyway. When you are unable to take my money because there wasn't any to take I got an email saying that it WOULD all be canceled. HOWEVER, yesterday June 11th, you made a second attempt at taking my money and this time you actually took it. I want my money back immediately!!!
By Jamie
3 years agoI want a refund I was on a free trial and than they charged me 40.00
By Maralynn Scott
3 years agoPlease cancel my trial. I do not want to continue using this app. Please do not bill me. I want to cancel my trial right now please. Thank you.
By Paige Brittain
3 years agoHi my name is Paige and I was charged for a year subscription and I can’t afford that right now. I would like a refund please. Thanks, Paige
By EditeEditeEdite
FRAUD. ILLEGAL PRACTICES. CORRUPTION.
I was testing this app that was not supposed to start until tomorrow April 19th. Even though I liked the app, I had done every single game and got intermediate to advanced on every single one of them. I figured I was done with it as it didn’t provide anything else, so I was planning to cancel it before it renewed tomorrow. And guess what, Apple illegally and fraudulently stole the money from my account the day before and before I could cancel the subscription. Now it takes 48 for a review and for them to decide whether they’ll reimburse me my own money which they took without my permission. And then up to 30 days before I’ll see it back in my account. This warrants for a class action lawsuit. It’s clear they do this every single day with people’s money, using funds that they steal before subscriptions are supposed to renew, and taking their sweet time to return it. And that is for the people who pay attention. Many will not even see that Apple stole their money and will never request it back. There’s definitely a class action lawsuit here.
By JVRinDC
Fine I guess but not colorblind friendly
If you’re looking for an okay way to pass time and “train” your brain this is an okay games based mental test that will suffice. It isn’t exciting but it is pretty good at what it sets out to do. However if you are colorblind like myself, just pass on it. There are too many games in the collection that involve some kind of color related task. That is why I rank it so low. There are no settings in the app to help adjust the colors on the screen. Because of this I won’t subscribe past my free week introduction and I will delete the app altogether afterwards. I get frustrated being asked to do a task that I could do just fine if it wasn’t color based, but then fail at it because there is no simple accommodation. I shouldn’t fail a simple math question because I can’t tell the difference between red, green and orange or blue and purple.
By iCritique Music
Everything they say
Granted, science still backs the fact that mind sharpening while using an app DOES NOT work. Exercise, sleep and good diet help in developing a sharp mind and increase chances of developing far longer. But that’s not why I paid for this app. I did it to keep myself busy. That said, there’s annoying things that can be improved. Like having to watch a segmented 5 part circle being filled in after each game, showing progress. Even when they give you a button to “skip this” it’s useless in what it skips. Why 3 stars? It’s an okay app. But it is limited in the games offered and the speed and agility you can attain, then it’s just repetitive. On their speed reading, even some of their facts are incorrect when you have to recall an answer after reading at 500 words a minute. But I give it a passing grade in hopes it will be expanded. So far it hasn’t.
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