Contact Spark Support

by Firebird59

If I could give this thing zero stars I would, but you have to give one star in order to post a review…so with that out of the way…where do I start with how useless this thing is…how about, some background. I’ve been playing guitar and have been in and out of bands and recording studios for the past forty years…So with that said…First, l’ll start this review by pointing out how overwhelmingly muddy and bass heavy the amp itself is, and that’s with plugging the bass port. Additionally, trying to use the bass controls (in the apps amps) to tame the bass is useless as well. Also, the treble controls either add harshness to the tone, or are useless. Plus, I tried a Strat, a Tele, a Les Paul, an ES335, a Firebird, an Explorer, a Gretch, and a Yamaha, and didn’t make a bit of difference in getting a passable tone. I also tried single coils, humbuckers, mini humbuckers, P90s, and soapbar pickups, and that didn’t help in dialing in a satisfactory tone. And trying to get a tone on the amp using the bridge, neck, or the two together was futile. Though, I will say this, if you play metal the Spark amp and app are passable. Look, I could go on, but I won’t, though I will offer this piece of advice…do yourself a favor and buy a Vox Valvetronix modeling amp, or a Yamaha THR series, or just buy Bias Amp 2, or Bias FX 2 and an iLoud, you’ll be better off. The only thing the Spark amp is good for is a door stop. Again, avoid this thing like the plague!

by Kmac -apple

-update March 22nd received email suggesting I should have received a replacement for dead power brick. Asked The support tech for a copy of Fedex number - no tracking data shared and no power supply received. Sitting at 100 days from day I opened ticket asking for replacement. Is anyone else having issues in dead power supply?

-update Jan 15th 2021 still not a word on sending replacement power supply. No eta.

-Update dec 19th final got confirmation that they are looking at replacing faulty power supply. No date for when unit will ship.

-Update dec 16 - email response finally received at 2pm pst today. The support person shared some of the specs to buy replacement power supply. No mention of warranty that PG states is one year. No idea if this is norm. Are others find lack of support for warranty an issue?

Update dec 15 - still no response from PG support team.

Update Dec 14. Opened a case dec 13th because power supplied died no response after 24 hours. Part of it was over the weekend.

Went to the forum page and see others mention power supply issues. To many note lack of response.

----first review---
Delete first review after finally receiving email on my open case about dead power supply

by Eclecticwhyzas

I spent a few weeks trying to resolve the muddy tone issue and finally found a way to get an amp to make the town sound OK. I wish I knew exactly what I did. It seem to be fine for a month or so but after I unplugged it for a period of time and then re-plugged it in, it went back to being muddy again, and try as I might I cannot resolve that issue. This is incredibly frustrating and annoying. I’ve gone back to using my JS-10. It doesn’t have the volume output but it always sounds great. I really have no desire to spend all of my time trying to make this amp sound right, I just want to play, but I hate sounding like I’m sitting in a wet cave with this dead tone. I was somewhat pleased with it when the sound was brighter and clearer but I have no idea what happened to it when I unplugged it. Even my THR-10 sounds better. The best thing about the JS-10 is that it can record what you play. That would be a great feature for the Spark...After fixing this tone issue.