Hertz Rental Car, EV, SUV, Van Reviews

My wife reserved a vehicle online as it stated it was available. The following day the local store tried to call me, but since I am not able to take my phone into work I did not get the information. They had told me they did have that car anymore. The only car they had was a small SUV. They said they would have to charge me more because it was a 2021 SUV. I said well ok since I need a car. The manager said she would have try and get it lowered. So the price ended up being the same price as the original car I was going to rent. The problem came when she added PAI/PEC and roadside service without my approval and changing what my wife had selected online. So I brought this to her attention and she stated that if she took that off she would have to charge me $150 a day instead of $53 a for the car. She didn’t even show me the new charges or go over the documents. She didn’t even want to do a walk around for the car. I had to say ok let’s do a walk around. Then she told me that I would only have to put in as much fuel as was in the car already when I returned It. On the contract it says tank needs to be full. She was more worried about closing than. taking care of the customer. Before I could even get in my car they had closed up shop. It was 5:00 when we left. My wife’s number is also in my file, instead of trying three times to call me she should of called my wife.

I am a president circle member that has rented a car with hertz in total this year for over 150 days. After the last update I can not seem to be able to rent a car with HertzRentalCarEVSUVVan . It always has some kind of issue that says try back later or member id format is incorrect. As a person who is constantly on the go HertzRentalCarEVSUVVan was a godsend for last minute car rentals. And lately not so much. It’s impossible to talk to someone to try and get it fixed. The only number I could find was the platinum where someone would actually answer the phone. I was told they could not help me and to please not call the platinum line again as it is for platinum members only. I then asked while I had them on the phone what it would take to be platinum and they said I would have to be invited. I said including the last 6 months last year and the first six months of this year I have rented 350+ days in a years time and they said sorry that doesn’t cut it. With HertzRentalCarEVSUVVan not working as well as hertz not willing to at least have the conversation about upping my status it may be time to find a new rental car company. I’m sure there are others out there that would appreciate a 365 days a year rental customer as well as a company that has an app for people that are constantly on the go that works.

I don’t know how much attention puts hertz as a company to this reviews but I tell you right now my company provide me a rental car every day of the year I been doing it for the past 2 years work with multiple companies Turo,enterprise,Sixt,Avis,budget, I have an account with all this company’s and meet managers and representatives by hundreds and this two guys WALTER , and BILL from priest location on Tempe Az, are the most professional,attentive and they have a WORLD CLASS SERVICES .. hertz you’ll be losing the best employees you have when these two get tired of you’re company so take care of them because as an experience market costumer there the best you have

To make a car reservation via their website utilizing my points. The website would not allow me to redeem my reward points. I attempted to call customer service to ask for assistance in walking me through doing it where I was told they would charge me an additional 5% because I was talking to a person. When I said the website is not allowing me to redeem my points the sales associate said they would still have to charge me 5% for talking to him. Hertz’s is not a user-friendly website nor is there a customer service associate friendly. I attempted to talk to a manager to rectify the issue and ended up being hung up on. Went back to the website started a chat where I was probably disconnected from the original person that I was speaking with and had to redo another chat with another person. Do you want to charge an additional 5% for speaking to a human yes your website is not user-friendly, nor is it fully functioning to allow people to redeem your points effectively, and is gouging the customer. I am a five-star customer and have been loyal to your company for years and it doesn’t seem like it really matters. Maybe my loyalty needs to change to another vendor in future.

Terrible experience. 2 problems. 1st: I was told I could drop the car off after hours in their lot. The lot was full when I arrived late at night. I didn’t know what to do or where to leave the car, and couldn’t get a hold of anyone with customer support. Finally I found a phone number I could text for support and was informed to park the car on the street near by and make a note of it. After initially arriving to dropping off the keys, over an hour of my time had been wasted. 2nd: A few weeks after the rental I was charged a $20 toll road fee that was incorrect. I used a carpool lane with my family, which was also an expressway, only to be charged $20. When I called to fix it, I was offered no support, no sympathy, and no refund. I wasted another hour of my time being transferred multiple times. A multi million dollar company couldn’t take off a $20 fee to fix a mistake, and make up for an incredible hassle. Ridiculous. Lousy customer service. Even restaurants refund your meal if you’re not satisfied. Will never use again. Will tell everyone I know for the rest of my life about this experience and to never use Hertz. I imagine that damage will cost more than the $20 saved by refusing to help me out.

We rented a pickup truck a few months ago. When attempting to exit the facility at LAX there was a problem with my ID and I was instructed to return to the Service Counter. The pickup was a full size pickup and due to the size I was attempting to exit the lot at the widest exit kiosk which was on the left side of the kiosks. When the attendant told me I had to return to the Service counter I asked THREE times how I was to turn in a very small area to return to the Service counter. Each time the attendant told me to make a sharp right turn from the kiosk. As soon as I began my turn the right rear of the truck struck the security barrier. A supervisor came to the area and he moved the truck from the barrier and stated “the attendant was wrong to ask me to turn, he should have had me back out of the kiosk”. The supervisor could not make the turn in that area and moved the truck forward out of the lot onto city streets and back into the lot. A claim for the damage was made to my insurance company and I was forced to pay the deductible of $500 to Hertz. No investigation was made by Hertz nor any culpability made against the attendant.

Made a reservation a month ago for Hertz at Liberia airport in Costa Rica. Car was confirmed and did not receive any messages there was a problem with my reservation. While waiting outside the Liberia airport for the shuttle for over 20 min, I contacted Hertz and let them know I was waiting. At that time I was informed there was a problem with my reservation and there were not any cars available. The Hertz employee told me corporate sold me the car but they did not actually have one for me. I received no advance notification via email or the Hertz app that there was an issue with availability. When I asked the employee what I should do, his response was to check with the other rental car agencies in the area. No offer to assist, no apology. Very unfortunate experience reminding me why I stopped using Hertz long ago. Unfortunately my preferred agency was sold out when I made the reservation. I would suggest avoiding Hertz in Liberia as I later found out that this is a common problem.

Main problem generated from the fact that the airport location HOURS in Akron, OH are different online than on their telephone recorded voice system. They made me a reservation knowing exactly what time my flight came in on the early evening, yet they were closed when I arrived. I called their location phone and found that they were supposed to be open, according to the phone voice message system. Took Uber to hotel and now had to generate a different reservation to a different location for pick up. I understand mistakes happen, but this is an extremely fixable problem -- make your online hours MATCH the phone messaging system & don't allow agents to forge the res for an earlier time than the customer can pick-up just to make the customer happy on the phone, because when the customer gets there and it's closed, nothing good comes from that. Have a great day.

Save yourself the trouble. Another couple of years go by and HertzRentalCarEVSUVVan still doesn’t work.
- More often than not, it won’t let you log in. I frequently see the error that we’re having a problem with our service or something similar.
- Once in HertzRentalCarEVSUVVan , it NEVER lets you pull up an existing reservation to view, modify or cancel.
- Type of device, age of device, iOS version…makes no difference.
- I keep coming back to give HertzRentalCarEVSUVVan another try because years ago it worked quite well, but I always end up being forced to go to the Hertz website to complete anything.

I used HertzRentalCarEVSUVVan to rent a car. I have been a Gold member for at least ten years. I logged into HertzRentalCarEVSUVVan . I proceeded to rent a car. HertzRentalCarEVSUVVan required me to input home address etc. I thought that was strange but I continued. I finished renting a car and realized my gold number was not included. I could not enter my gold number via HertzRentalCarEVSUVVan . I called customer service. They said my drivers license expiration date was current on my profile therefore I had to enter everything manually. Nowhere in HertzRentalCarEVSUVVan was I notified to update my drivers license. The customer service said my rental rate would go up if I tried to add my gold number to the contact because it would be a new contract. Needless to say I am beyond disappointed with Hertz. I now have to stand in line to get the car. I will not rent from Hertz again. This was a terrible experience.

I like Hertz... A LOT. They are hands down my favorite rental car company. The only con with Hertz is the extremely limited selection of “premium” class vehicles.

The only car available in this class is the Chevy impala. The LT trim is not “premium” at all, the premier trim is cozy but the car itself is just not a good car. The transmission is horrible and I’ve had 3 different impalas rented from Hertz conk out on me at red lights in the past 8 months. Add more vehicles to this class and get rid of those impalas.

I’ve use apps for almost every reservation I make (hotels, flights, cinema, etc) but have been sadenned that a high class rental service like Hertz still has me using my laptop. The reason is that HertzRentalCarEVSUVVan systematically provides different information than the website.

Pickup and drop off hours are possible to set outside the opening hours of the selected locations, even if outside office hours is not available. The only clue is an error message instructing to call Hertz.

Guessing the right times, you can actually find vehicles to reserve, but I see prices over 2x what the website gives me. What’s stranger, the pay at desk price is in US Dollars and the pay now is in Euros. I For reference, I live in New Jersey, USA and have my profile upto date and am logged in.

The website gets all these right out of the box, so the data exists to make this work. For people looking to find rental on a phone, Hertz is loosing a lot of business. Before realizing these downfalls, I moved multiple reservations to Avis, Turo and GetAround.

I rate HertzRentalCarEVSUVVan unusable for rentals as it stands and would only use to quickly find the customer service phone number - which I could use the mobile browser for just as well.

I made a reservation using HertzRentalCarEVSUVVan and I was signed into my account. HertzRentalCarEVSUVVan didn’t link the reservation. Customer service said I would have to cancel my reservation and rebook at the new rate or I could wait in the long line at the counter (no skipping directly to the vehicle). On top of that, they no longer could make a reservation for a large elite sedan even though my existing reservation already had one booked. So, in cancelling my old reservation for a new one linked to my account I am paying more and receiving a lesser vehicle. Bravo!

Update: While I am still disappointed in HertzRentalCarEVSUVVan , once I arrived at the Hertz rental location, they were very accommodating and honored the vehicle choice from the original reservation without me asking. So, app one star and counter service five stars.

The downward spiral of your company’s service, accessibility and pricing is unbelievable. Nothing is smooth where everything used to be easy. I used to use the managers special until I was given a Mustang and then charged an outrageous amount. Trying to clear up the mistake took many phone calls and emails. Finally I was so angry and frustrated I flew to the location just to straighten it out. The on sight manager recognized the simple mistake and corrected it when the call centers wouldn’t. I even got an email blaming me for the problem. HertzRentalCarEVSUVVan never works right and constantly asks for me to reset the password. I always use the same password when I reset it. The last time took me 2 days to accomplish the task! Get better! I’m asking my company to use another company for our rentals!

Hertz wants every interaction with us to be on line ( not over the phone ) and paperless. That’s fine, if the customer then prints out the reservation information to keep track of a rental made months in advance. If you don’t have the rental confirmation number available, you CANNOT SEE THE RESERVATION IN HertzRentalCarEVSUVVan OR ON LINE!!!
What is this stupid idea about?
Hertz is literally a car bank for us. Why can’t I just get a listing, from Hertz, of all the future contract obligations I have opened with them, so I can be sure to understand and agree to those rental obligations??? And easily update information when my airline re sorts the flights due to Covid changes?
I have logged in to HertzRentalCarEVSUVVan to show who I am, why is it another state secret about the rental reservations that I’ve made????

I don’t know how HertzRentalCarEVSUVVan has such a high rating. I’ve had countless issues with HertzRentalCarEVSUVVan for years across versions of HertzRentalCarEVSUVVan and OS. It’s just an unusable app across all main functions. I can’t lookup history, make a reservation, etc, etc. HertzRentalCarEVSUVVan doesn’t even seem to try to function. Error messages everywhere all the time. Pop ups to call customer service. System having issues right now. App takes me to web, asks me to sign in again, then doesn’t recognize the password that just logged in successfully to HertzRentalCarEVSUVVan . Do yourself a service. Find a new app and a new rental service. Hertz was sort of premium like 20 years ago. HertzRentalCarEVSUVVan is just now a very good reflection on the overall customer poor experience before, during and after renting with Hertz.

Recently did an online reservation for a specific vehicle type for a move. Within a hour of making the online reservation, I get to rental agency and am informed that the last car of that type was rented this morning. Thankfully, local agent had a plan B that worked for me. Was inventory online and in real world often don’t match. Great service recovery!!!
Today I needed to extend a rental. Cut and paste the rental number on phone into hertz app and number comes back invalid. Re-enter by hand and same result. Try on computer & get same result. Now call and hertz attempts to charge a $10 fee to extend. I ask about the fee and the helpful human waives fee. Another good service recovery.

Hertz needs to their tech straight so that they’re front line people can focus on real customer issues.

I attempted to rent a car and when I arrived at the location, whoever worked there had closed early and I was unable to pick up my rental. I asked for a car at a different location and spoke to 8 different people on the phone over 2 hours. Frustrated beyond belief and in a new city without a car, I asked for a refund and was denied. Essentially taking my money and not giving me a car. After really raising my voice they reluctantly said they would refund the money. But that was a lie and no one put in the request to refund me. So I had to call back 2 additional times to get my refund and finally a month later received it. I have never wrote a negative review on anything in my life. But i had to say something about this company. I will never use this company again.

Hertz is my absolute favorite major label rental car brand. I’ve almost exclusively used them since my corporate days and my points never stop paying off. I almost rented from this sketchy guy in San Rafael, CA because everyone told me all rental cars were booked in this area rn, but I went straight to my Hertz app and booked a car for half the daily cost snd none of the ridiculous “down payment” that guy wanted! 😊 💯

I have deleted HertzRentalCarEVSUVVan in the past my husband and I spend thousands in rentals a year for business. Some times I get so angry trying to book I just get on the Enterprise app and book other times I call the store or 800 number sometimes I book they Priceline just due to the issues with HertzRentalCarEVSUVVan . It’s sad as much money as this company makes it can’t have a good working, bug free, easy to book app. It has cost Hertz money and bookings from us and I prefer Hertz. Guess I will be deleting HertzRentalCarEVSUVVan yet again!

I have rented with Hertz for over 20 years and have until Friday received consistently very good service. That streak was broken at the Kona Airport Hertz.
First of all, my name and others were not on the board. So we all needed to go inside to the counter. The main reason I am a Gold Club member is so I don’t have to wait in such long lines.
Turns out the reason was that the car wasn’t close to being ready. Which no one had the consideration to inform us. So waited along with several others similarly treated for 35 minutes with the others affected in the same way until the vehicle finally shows up.
I am seriously rethinking my sole allegiance to Hertz.
SteveV

If you value good service, your money, and your sanity DO NOT GO WITH HERTZ!!!! The only reason I gave 1 star is because 0 stars isn’t an option!!! This company will STEAL your money and try to charge you fees at the same time!!! When I call billing, I am out on with the least helpful people I have ever dealt with in my life. I have been waiting 2 weeks to be refunded my money and they say it will be 7-10 more business days to get my money! Why? Because the first person I dealt with didn’t file my claim, who was apparently a supervisor!!! I will go through Christmas and into next year without my refund!!! Hertz does not value their customer, if you love yourself go elsewhere!

Worked perfect since debut of this new Hertz up until now and suddenly stopped working and only white screen shows up when I try to start HertzRentalCarEVSUVVan . It’s on iPhone 7 with latest iOS. Don’t know what’s going on or who to contact.

Hertz makes it really hard to use rewards. Instead of asking you for travel dates and giving you choices based on available points, they have you select a car first and then tell you whether you can get it with points. You have to repeat the process over and over to figure out the best deal. This is frustrating, time consuming, and dumb.

Could not make a more confusing app for the process of renting a car. I'm a gold level renter, they have all my info, they know exactly what my normal process is (lot's of one way rentals). HertzRentalCarEVSUVVan makes the process as difficult as possible treating me like a brand new renter every time. The numerous bugs and re-writes are exhausting. Why is it so hard to create a stable platform for apple products?

HertzRentalCarEVSUVVan is very terrible. It requires a permutations if clicks that figuring out feels like a fan stays novel quest. No alert saying “minimize” or “check this box” in order to move forward or back. Just alone in the nether world of this clunky app, making what should be a straightforward process into a frustrating journey. Also - the website also is not user friendly... actually, it doesn’t work at all. Called and got a “use a different browser and it should work” response. I was using Chrome.

I love the Wallet integration! what a great way to let me access my reservation quickly when i’m on the run! System is quick and responsive. So easy to use to use now!

HertzRentalCarEVSUVVan works well, but I lose my Gold benefits when I switch to a personal credit card when it isn’t related to business travel. It would be nice to have a work and personal profile that can be toggled, like popular ride share apps support.

There is very handy for making reservations and keeping the information handy. I just wish that they would make it easier to pick the airline you are arriving on at airport locations. Scrolling down to Southwest in hundreds of airlines is a pain.

Worse company and worse customer seri I’ve . Tried to book a car through Marriot rewards yesterday and the hertz web site was not able To process the payment. When I called and finally got someone on the phone they wanted to charge me an additional 20%. They told me they could not override the online price and a customer service manager was unable to speak. Hopefully my company changes car rental companies in 2020

App is not user friendly!!
If I’m in a foreign country it goes to local language, no option to lock in English.
HertzRentalCarEVSUVVan can’t remember the airline info I always use. That forces me scroll thru 10 mile long list to find United Airlines.
I use the same United Airlines frequent flyer account to earn points. Every reservation I make I have to scroll thru 10 mile long list to find United Airlines at the bottom.
Why can’t you program HertzRentalCarEVSUVVan to retain that info?

Hey Folks-

Would be great if HertzRentalCarEVSUVVan recognizes that it is being used on an iPad and not trying to force an iPhone sized display to work on this much larger device.

I’ve also had a rash of app crashes lately. I’d rather use HertzRentalCarEVSUVVan but I am forced to use the website because of HertzRentalCarEVSUVVan ’s poor performance.

Really awkward and frustrating website.
Asks me for CDP information on my profile, which is already there and displays. I delete and re-enter, and still won’t accept. End up having to delete entirely to go forward.

In the past have attempted to utilize rewards - which the site says is available and applicable - but then won’t accept. I tried to speak w/ someone but just got a runaround.
Frustrating.

Once my information was entered into the system it literally took me two minutes to arrange my rental which was completely painless. Thank you Hertz.