Contact The Criterion Channel Support

by Middle-Age Snow Day

When Criterion announces their streaming service I signed up as a charter member on day one. The day the app went live I was there. I was ready. Then I was extremely disappointed.
I’m only going to say what so many others have said in these reviews and what Criterion keeps ignoring apparently. No full list of every title. They instead gave us a list on a separate website?! Then I use that list to add all the titles I’m interested in. Look at the list, switch back to the app, search the app, add the film. This literally took me 90 minutes to do. Then I realized that there was a limit to how many films could be in your wishlist! Are you kidding me?! So half the titles I added pushed out/deleted the other half. Add to this the horrible, almost unusable interface and search function and I sadly deleted my membership and the app. Over the past two months I come here and check the release notes to see if these things have been corrected. Nope. Criterion doesn’t seem to care. As the developers of this app they have the ability to read the reviews here and add their own response. But they don’t. I suppose the reason why is because they have no intention of improving this app. Which is sad. I am a huge fan of film and the criterion collection. It’s been painful to watch this company sabotage it’s own product and ignore user complaints and concerns.

by AnnieOrbit

The Criterion Channel’s selection of classic and art films is worthy of 5 stars. I had no issues searching for titles and exploring the catalog. It was exciting to have found, at last, a streaming service with movies I actually want to see and can download and watch offline. And that’s where this app falls woefully short—-offline viewing. Every film that I’ve downloaded to watch offline has randomly frozen then restarted, sometimes all the way back to the beginning of the film. Freeze, restart, 10 minutes of film then freeze, restart, 3 minutes of playback then freeze, restart back at the beginning. There are no real viewing controls available other than the slide bar so there is no way to easily resume or scroll back 10 seconds or so. I reported the freeze issues to the developers who, much to my surprise, have been super-responsive, suggesting workarounds and following up with me, so 5 stars for support, but the problem persists. I find all of this puzzling—you would think a video playback application to be a no-brainer. I download and watch films using my public library’s app all the time and playback is always perfect. I won’t be signing up for Criterion Channel after the trial period because at this point in time films downloaded for offline viewing do not playback properly.

by Vdb Lover

They hit the nail on the head in many ways but also fail miserably in others. I am leaving a review like this (with room to improve) that will hopefully be read by them so they can change a few things to make this truly a best of the best movie viewing platform. They obviously offer some of the best movies on planet earth and that is the main draw as well as the uber high quality in which they release their movies. A major issue on their app/platform is the searching capabilities which are atrocious. Yes you can break it down by year/genres/director etc but they need to do a much much better job with the search capabilities as a whole. One such improvement would be to show films that I might like based on my personal viewing habits or personal tastes. I also feel every single movie on here needs to have a trailer that you can view prior to making the movie selection for each night. These are just a few suggestions among many others. Overall wonderful platform for some of the best cinema available but there is definitely room for making this much much better and that comes from me which is a humongous fan of Criterion!