Seafood City Supermarket Reviews

So inconvenient and worst app, I tried SeafoodCitySupermarket today and did my first order, got some missing items due of “ out of stock” it’s okay. But still missing some of the items I paid for, tried to contact them thru the email they provide that needs your email and password but I order as a guess so I don’t have any of those then call the store and keep saying that i need to log in to get access on my order even I have the order# I won’t recommend SeafoodCitySupermarket and type of delivery to anyone

App is not working at all!!! I can’t even search a store or put in my address! Pls do ANOTHER update! Otherwise....what is SeafoodCitySupermarket really for if we can’t even get through searching for a location?

i asked my friend to buy me the kutsinta in seafood city norwalk Blvd. Cerritos on May 2024, when my friend gave me the kutsinta i was so excited to eat, but when i took my first bite it was so hard like a tikoy and i can not eat that kutsinta , i was so angry because wasting time to go that store, i decided to call that number which i checked in the reciept, you know what they say? she only say sorry and return the kutsinta, then June 24,2024 i asked my friend again to buy me a pork butt in 15 mins. my friend came back to me and gave me that pork, when i open the bag i smell the pork so bad and the color of the pork was so dark, ao i called again to the seafood city store and reported that the pork they sell was already rotten, again she aaked me to return the rotter pork to the store and they will refund the amount, i will never never recommend this seafood city store in norwalk Blvd cerritos to anyone, be careful to buy any items when you go to this store, it was wasting time to buy and returm the item, never mind the amount but wasting time is terrible

Not seeing my store in San Jose Ca. on app

It’s so confusing to buy from yoni

SeafoodCitySupermarket is useless

Getting “user authentication failed. The account or api user is inactive” on both iPhone 11 and note 20 ultra.

Please fix this

I can’t go thru the process of checking out, it keep on saying delivery time expired.

I thought Island Pacific Supermarket’s app was bad but, at least, I could search for what I wanted there. Seafood City app is SUPER limited in available products. Even the Grill City menu didn’t have all the entrees. Can a girl just get some nori right quick?!

Pretty horrendous app in terms of UI. Poor contrast, looks outdated, only pictures for half the products. No links to call the store, or get directions to the store via any map app. There’s also no option to save a card on file without placing an order first.

I ordered here after I just got out of work at 2am, I’m hoping they would have enough time since I put my pick up time at 12-1pm. At 1:30pm my stuff is not ready for pick up. Had drive down at the store and went to customer service. They never check SeafoodCitySupermarket for orders till I ask for mine. Then the lady said can you wait? What’s the point of this if I have to wait for another hour. I could’ve done this myself if I knew this all is a joke.

There is no way to contact support. No phone number to contact support and no way to reverse their charges! I ordered my first delivery with their promo code and when they changed the order because one of the items were missing they reversed the free delivery. I just uninstalled this stupid crappy app never to use it again!

SeafoodCitySupermarket generally works fine other than a more limited selection and no ability to add comments for ordering fish (ex to give custom cleaning/cutting requests).

However when you sign up and create an account you’ll frequently get emails with ads that claim to be for ‘online shop only’. Well on both the online shop and app those sales never show up or aren’t even close to what’s advertised in the email.

I can’t order because I can’t change the date of delivery. Not functioning

Needs Apple Pay feature

I really like SeafoodCitySupermarket , however the list is not updated for the Oxnard, Ca location. The store is phenomenal 👍🏻👍🏻

My experience with SeafoodCitySupermarket
I have used SeafoodCitySupermarket for curbside pickup at the Chicago store twice. I live well outside of SeafoodCitySupermarket ’s default store radius. I have not used delivery.

Things I love and how the process works

I can get my Filipino food and have my lunch packed and ready to take home when I get to the store.

You can set SeafoodCitySupermarket to email or text updates. There is also a status marker in SeafoodCitySupermarket . The second time, I even got text messages from a person at the store when my order was ready, and I just texted back my spot number when I parked curbside spots. There are reserved curbside pickup spots directly across from the front of the store.

Order was ready a few minutes before my scheduled pick up window. I live pretty far away, so this was great.

You can order dishes from Grill City and from the seafood counter. Some items let you select if you want them fried or just as a raw ingredient.

You can choose replacements for out of stock items or choose not to replace an item or ask them to pick the best match.

You have an option to tip.

You can add notes for individual items at the end (in the cart). I haven’t tried asking for a custom cut on fish, but if I needed one, I would try adding it there.

Limitations
These do not bother me, but they are important to know, to avoid disappointment.

Not everything in the store is in SeafoodCitySupermarket . The basics and then some are here, but it’s not everything. This is, I suspect, to make sure that they can fill orders without overwhelming their staff.

There is a service fee that seems to be 5% for pulling the order and bringing it out to your car. If your state has a bag fee, they charge that as well, but these have been suspended where I live because of the pandemic.

Could be improved but not a deal breaker
SeafoodCitySupermarket tries to force you to set your location or use location services. When I do this, it shows me zero stores in my area. It would be smoother if you could pick a default store and set it to your profile. The address pop-up interrupts my shopping. The first time I ordered, it also crashed SeafoodCitySupermarket , but this didn’t happen during my second order.

Customer service and what to do if you have a problem
Definitely call the store and/or email the corporate address. I got my order and everything tasted great, but the first time, the number at the Chicago store was disconnected. This was frustrating. Customer service called me back later that same day, and I was pleased with how we were able to deal with things, and that they fixed the problem for everyone, so I gave SeafoodCitySupermarket another try the week after, and the whole process worked great.

Excellent communication. fast service. Worth the money every time.

finally tried SeafoodCitySupermarket and I find it very easy to use. True I does not have everything available online, but that is true for all of e-commerce sites right now. But all my essentials are there. I’m surely coming back for more..