Contact Simmons Bank Support

by WLS2020

Download this app if you want to daily be locked out of your account.

Want to use the app on more that one device? Good luck. Better make sure the device has a phone number the app recognizes or your locked out.

Want to get a phone added? Good luck with that too. Whomever you speak with won’t be able to do it and will “call back”. Still waiting on that call.

Customer service seems to be working from home (dogs, kids, etc in the background when you call). Better hope their connection is solid or you’ll be guessing as what they are saying. Bad connection plus ear piece plus extra noise = no fun.

Get past all of that it’s still anyone’s guess how long you’ll be unlocked. They’ll want to to log on while they are on the phone with you. It’ll work but don’t bank on it lasting more than a couple of days. I was logged in Friday, Sunday I’m locked out after one “face Id” login attempt. Guess who doesn’t work weekends?

Old app worked fine. Thank goodness it’s been updated to bring an all new look with so far subpar functionality. The beta test group must have been nonexistent.

by Simmons Isnt Good

It’s not a very intuitive app. It’s confusing and within the last year, I think I’ve had to delete the app and re-download because Simmons updated the app. Usually updates are automatic, but I had to get an entirely new app. Furthermore, I set up the use of a thumb print to access the app, but to make a payment on the loan, I had to re-enter the password. The reason I sent up the thumb print was so I wouldn’t have to remember the password. And to make things worse, their customer service closes at 6:30. I’ve tried to call during the day, but it can take 10-15 minutes before a customer service rep is reached. I would not recommend using this bank. Their interest rates are decent, but all the other issues they create make things extremely difficult.

by PoorProduct

This is the second time in a year Simmons Bank has bungled the basic IPad download of another”improved mobile app.” This leads me to change banks. Who ever is in charge of their Mobil App rollout needs to find another career. Customers deserve better online products. The staff at my branch in Collierville, Tennessee are professional, informed, and pleasant. However, I am no longer willing to endure the mess central leadership has empowered to develop and implement their mobile apps. I am not a big time customer, thus my experience will likely not even reach decision makers, but I expect online tools that function without requiring tech support to even download. I will miss my local Simmons folks. Bye, bye . . .