Contact Simmons Bank Support

by Hil.p

For the third time since this “new and improved” app (the required an entirely new app download???) was developed, I’m locked out because “a record needs updating”. I’ve recently moved and updated my address, but every time I call, the address doesn’t seem to update and it’s a matter of time before I get kicked out again. While this is annoying, I’m here because what is the logic in designing an app that locks someone out of their own banking info access over an incorrect address? Why not lock the card as well? Or even better don’t lock people out of online banking at all, especially over an address that company can’t fix. Heaven forbid you find out you’re locked out of your acct after hours and you need banking help not between the hours of 8-5, and expect a large wait time during the day when you call during open hours. The app is slow to load, often giving server error messages. Online check cashing is not instant as it is with other banks that offer this feature. It never reflects a true balance, transactions can take up to three days to post that we’re same day at my old bank. It’s infuriating and I’m SO FRUSTRATED WITH THIS DARK AGES, SMALL TOWN BANK feigning modernity.

by Brianna970

Please do not download this app. I recently switched over to Simmons a month ago. Once I downloaded the app I noticed when I would make a purchase the money would be taken off my account immediately after the transaction. But days later when I opened my account I would be in the negative with ridiculous overdraft fees. I had 5 overdraft fees and it left my account in the negative. I knew something was wrong because I always check my balance after EVERY transaction. I started researching online and found that other members of Simmons bank also had this same issue and learned that Simmons intentionally pend transactions so that it would post to your account late so that you would have to pay overdraft fees. A friend of mine also had this same issue until she deleted the app. I have never had this problem with any other bank . I’ve deleted the app from my phone and if this problem continues I’ll definitely be switching banks.

by Buddys2543

The on line banking ledger keeps loosing the notes I add to every transaction and so if I can remember what they are I put the notes in again only for them to be erased again in a few days and then I look at my transactions and it will show back for 30 days and then the next 30 days transactions will not be on the ledger and so I make another trip to the bank and the lady at the bank tries to fix the problem but they tell her to send a screen shot of the problem and she does that but nothing gets done to fix the problem. So my online banking can’t keep up my account so I think the best thing for me to do is take my 3 accounts to another bank even though it will be a nightmare to switch all of my automatic bill pay accounts it think it will be the best thing for me. I loved it when “LANDMARK BANK” had my best interest at heart but since “SIMMONS BANK” has taken over it seems like they could care less about customers!