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Search results highlight the most convoluted possible routes. Hey y’all, if there are buses that go directly from my bus stop to my destination, I want to know about those. I don’t really care that I also have the option to walk 15 minutes to another stop, then take three separate buses to get to my destination. (I am not exaggerating - this is the top result of my search.) I also don’t want a result for every bus stop on a given line within a mile radius. I picked a stop. That’s the one I want to board at. Also, if a route involves walking to stop, it isn’t clear if the start time is when I start walking, or when I get on the bus. I honestly cannot find this information. In other words, this app spectacularly fails to deliver the most basic functionality. Doesn’t help that two buses never materialized and I ended up standing outside for 45 minutes, but even if that part isn’t TripShot’s fault, I still give the app 1 star. Another reviewer described this app as a constant uphill battle. I couldn’t have said it better. Can we ditch TripShot and use Transit instead?

Should display the company routes, instead asks you to enter where to go (to the office… please just show all company routes). When you try to search for them you come up empty with a vague message - buses might have departed for the day. I get that but why not pre-configure all routes and then show to the user what the times are for those routes, capacity and availability. Like any public transportation works. This shouldn’t behave like a route planner and if that’s the goal of this app my company might have chosen the wrong app for the purpose. Might update once our busses resume and this app displays more than blank pages.

Update: taking off another star for the new offensively purple icon. My company has an internal app I can use on my work phone, and I like having this one on my personal phone. Unfortunately, updates have made this app much harder to use. I take the same route every day, and it used to be quick and easy to see the upcoming shuttles at my stop. Now I have to tap around to try to get back to the favorites under the trip planner screen. I don’t even understand the logic of where it’s buried in the UI now.