Contact Helium Hotspot Support

I have NEVER used Discovery mode. It seems like it would be useful but ever since I downloaded the app it has ALWAYS said “You have run out of sessions for today. Try again tomorrow” despite having NEVER used it. Even more frustrating is when i first asserted my miner location I put the pin over my house, clicked to confirm and when it went through it ended up changing my location two streets over from where my house is and it WILL NOT let me change it. Every time I try to reassert my location it says “There was an error constructing the assert location transaction.” On top of that it wants me to pay for the app screwing up and not asserting my location where I told it to in the first place. I really like helium mining and support helium but this app has been a nightmare. Uninstalling and reinstalling doesn’t do anything and there is no one to contact for support. Hopefully the Helium team will take notice to all these awful reviews of their app and do something about it.

Was excited after reading about this project but after downloading the app I’m unable to even make it past writing down the twelve word password to create an account. No matter what I do or how many times I scroll through the words and rewrite them down the button to continue stays grayed out and won’t let me proceed. If you want your project to be successful I figure your account creation should work at the very least.

Just recently installed the app and setup my Bobcat Miner (2 days ago)… now the app doesn’t work. IF it loads it won’t allow me to select anything in the app. But I’ve had to uninstall and reinstall 4 times already in the first 2 days of using the app. I’m using an iPhone 11 Pro Max on the latest software update… I don’t know what the problem is. Fix the app and get an ACTIVE/FUNCTIONAL App Support link, because the web link you have now is DEAD.