Contact COIN Support

by TreyHung

It seems a recent update to the app has changed the layout of the app to where you cannot see the bottom of the screen within the app. On the main page, you’ll notice that the “mapbox” bar is now almost entirely cut off at the bottom. But what’s far more frustrating is that you cannot login to the app at all! When you go to sign in you’re able to enter email address and click the red “Next” buttom at the bottom of the screen, but then a pop up window opens which is is smaller in size than the page you were just on (looking at the top of the screen, you’ll notice that the new window doesn’t not line up perfectly with the previous window). So when you enter your passcode you cannot access the red “Login” button at the bottom of the screen. It’s totally cut out of the picture. You can swipe up on your phone and see just a tiny piece of the red “Login” button (so you know it’s there), but you cannot physically touch the button to login. So now I’ve been totally locked out of the Coin app and cannot mine or redeem my XYO holdings. Very frustrating. I loved the app until now. My premium membership renews this weekend so I had to go ahead and cancel that. I sure hope Coin gets this resolved quickly so I can get back to mining. Great app until this happened today.

by Heather D.

I paid the fee for two months, I bought an NFC card and the other little device to get more coin. I spent so much time on it, when I finally got to over 10,000 coin, I actually had 12,000. I attempted to cash out the XYO coin and at the time, due to the price of the coin at that time, I was supposed to get over 12,000 xyo. The request sat and sat for WELL OVER the time they said it should take. It just kept saying “pending”. So, I thought, “I’ll just cancel it and resubmit the request”, but the value of xyo had gone up so suddenly I was only going to get 8000 xyo coin, I looked for some kind of help in the app to see if I could get my original order placed, but I couldn’t find help. Then I forgot about it for a couple of weeks until this week. I went to cash out over 12k and all I could get was 896 XYO because it had finally reached .01. Of course, that cashed out by the next day, right before the price dropped back down by 15% to below a penny. I spent about $100 to get $4.00 in XYO coin, this is a joke. Never again. Don’t waste your money.

by Duece Money

BUYER BEWARE!!!!! Well, I thought this was something I could believe in? Until I went to purchase the sentinel which they advertise as only $12. No problem, seems reasonable, I’ll grab one. When you go through the purchase process the NEVER show you how much is being processed. 2 seconds later I see a $45 charge in my account. Ok, maybe it’s a mistake... I message all their social media accounts, email their “customer support” and ZERO response. Then I come here and read other reviews where the same thing has happened. Next I come to realize, because of reading said reviews that they auto signed me up for the HIGHEST plan on their system PRO... WITHOUT MY KNOWLEDGE!!!!! Turns out that’s why I was charged they high amount. Luckily, it was pretty easy to cancel the subscription once I found it, but they STILL GOT ME for $45 bucks which I am not happy about. I’d be careful with this one... seems beyond shady! Turns out this is a program we can not trust... unless they make the necessary adjustments. Which I hope they do, but probably unlikely!