Polylino app not working? crashes or has problems?

Polylino Status

Last Updated on 2024-10-11 by ILT Inläsningstjänst AB

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Common Polylino Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Polylino app on iOS and Android devices. Solve all Polylino app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Polylino iPhone Issues and Solutions

Polylino iOS app crashes, not working, errors
Polylino iOS app network issues
Polylino on iOS has black/white screen

Polylino Android App Issues and Solutions

Polylino has errors/crashing/not working
Polylino server network connectivity issues
Polylino has black screen

Polylino iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Polylino app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Polylino app crashes or not working on Iphone (iOS):

Close and restart the Polylino app on iPhone
Update Polylino app to the Latest Version for iOS
Uninstall and reinstall Polylino iPhone app
Update your iPhone to the latest iOS version

Fix Polylino on iPhone unable to connect to server/internet connection issues::

To resolve Polylino network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Polylino black/white screen (blank screen) on iPhone:

Follow the Polylino iOS app troubleshooting guide Here →

Polylino Android App Issues and Solutions

Fix Polylino not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Polylino app issues:

Force Stop the Polylino App
1. On android, goto "Settings" » click Polylino app. » click "Force Stop".

Update Polylino to the latest version on PlayStore

Clear Polylino App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Polylino app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Polylino.

Fix Polylino unable to contact server/ Polylino internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Polylino » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Polylino » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Polylino on android.

Solve Polylino black/white screens issue on Android:

Follow the Polylino android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ILT Inläsningstjänst AB, developers of Polylino.

Verified email

Contact e-Mail: [email protected]

About this app

The books available can be read aloud or listened to in different languages. · Has picture books, factual books, non-fiction, and more! Bring the magic of storytime to every child with this app! this app is a multilingual digital picture book app for educators and teachers to use in the classroom for early childhood education. The digital library of books on Polylino supports the curriculum, and develops a child’s emergent literacy. Listen to many of our books in multiple languages, so all your students can be included, no matter their home language. Read along with this app and include all your students during storytime. For questions about our service, please email: support@ilteducation.