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by Ty Malone

THE most unacceptable service I have ever encountered. The staff was rude and the reception was terrible. Slow slow slow. Everyone and everything took forever. 1 bartender per bar and only 3 were opened at a time. So this all inclusive was waiting in line inclusive. I have been to mexico 5 times in the last 2 years and because of this resort I will never come again. Had to wait in line for 45 minutes for a bottled water and then was told that I didn’t have the correct band to get drinks at that certain bar. Ughhhh. The whole trip was like that. Not accommodating at all. Had an 8:30 appt to receive a COVID test to return to us and wasn’t even helped until 10. Then another line to wait in. The whole place seemed to not know what they were doing. They catered to Spanish people first and foremost so this American will not be visiting Mexico again. So many other beautiful places in the Caribbean to look forward to

by Rip2023

We have stayed at many places in Mexico this Being the WORST for check in. Went 3 places before finding the correct “room” to check in for our reservations which took forever! No one would GET UP and show you where to go just go to the blue doors and there were many blue doors and nothing marked real well. Process was very slow and we came as a group with 3 rooms and not one room was near the next, not even close. One room needed 2 beds but were told to come back next day and they would try to move them. Went to eat and food was good. Our 2 servers were great! Would be nice to have map of layout
but we were told everything is only on line. If you have any disability this is NOT the hotel for you. Many others that work better. Very disappointing first day.

by Scokaymurphy

This was the worst hotel I have ever stayed at. The employees were extremely rude and completely incompetent. They will lie like second nature. The dude at the front wearing a mask, face shield and glasses said it takes 24 hrs to get your C19 results back and had my family of 6 panicked bc we wanted to go home so badly we paid 300$ to get them offsite and then I found out the results come back in 2 hrs. Check in was atrocious. The FOOD WAS INEDIBLE. It was the nastiest food I have ever had in my life. The drinks were watery, water smelled like sewer, the bathrooms were full of vomit. Cigarette butts were EVERYWHERE. This app NEVER worked. No blankets. The mattress was brown. The employees were so rude.