Space Center Houston Reviews

Made tram reservations for 6 per directions. Was informed by app it would be approximate hour wait. Then received notice that reservation had been cancelled. Seriously??? So tried to make another reservation and had NO service on my phone! After several attempts I was able to make ANOTHER reservation and had over 2 hour wait this time. Then, I received ANOTHER notification that the 2nd reservation was cancelled!! This time I took it to the customer service desk and was told by employees that SpaceCenterHouston is always doing that if they have a lot of people trying to use it at the same time and just had to wait in line for our number to be called and it would be okay. They can send a man to the moon, but they do not have service throughout the building and can’t build a decent reservation app!! I will be deleting SpaceCenterHouston and hope if I ever have to download it again, they have vastly improve it. At least we had a great time at the space center.

We downloaded this because we had to in order to ride the tram while visiting SCH last week. SpaceCenterHouston is ridiculous. It said there was a 50 minute wait, and 20 minutes later said a 40 minute wait still. Five minutes passed and it decided we missed our tour and would not let me sign up for another. My daughter downloaded SpaceCenterHouston , same thing. Except when hers said we missed it, we were told by workers there that there were two trams in front of ours still. SpaceCenterHouston crashed on more than one occasion, in addition. It’s a piece of crap for something that is literally at a place that employees rocket scientists. Honestly ruined a bit part of the day for us. Don’t download SpaceCenterHouston unless you are looking for something to stress you out.

It's comically bad.

There's no map.

There's no list of things to see.

There's no audio guide, much less an audio guide in other languages.

There's no suggested itinerary.

The "Meet an Astronaut" event didn't bother to give any clue about where in the sprawling complex it was located.

The Augmented Reality feature didn't work, because at the one place I found that directed me to activate it in SpaceCenterHouston , well, neither the sign nor SpaceCenterHouston gave any clue as to WHICH of the Augmented Reality items I was supposed to choose. I chose one that seemed closest, and nothing happened.

That said, it was extremely useful for one thing: The "Events" section clued us in that there was a live talk by an astronaut (though we had to go to Guest Services to find out where), and listed the times for the various short movies that play throughout the day in various places, as well as the Space Station presentation.

If you’re at Space Center Houston, you NEED to download SpaceCenterHouston. It’s basically a an awesome audio tour with a built-in GPS map. I love the “what’s nearby” function so I can explore and learn for hours. Plus, I always know where the nearest bathrooms are! The audio stops are great, the stories you hear are entertaining and educational and definitely help me have an even deeper appreciation for the early space explorers. I wish all museums had an app like this!!!

I can’t even look at the events category for more than 5 seconds. Only not giving it 1 star because I love space.

The main reason you download SpaceCenterHouston is to book the tram tour. Very wonky as close to the time of our tour it canceled us for some reason. The staff say SpaceCenterHouston does this and to restart. They did get us on a later tour but everything we planned for the afternoon was scrapped. Trying to plan your day around the tram tour and then getting bumped made it hard to see other time sensitive exhibits. This is good to have read read up on things but that is all we found it useful for. Best advise is to reserve tram tour at service desk and use app as a map and reference.

Nasa space center Houston makes around $46 million in revenue every year, and it’s non taxable because it’s a non profit. So how in the world a company with so much $$$ can not develop an App that just works, I’m not picking on how outdated it is in terms of innovation and technology… but at least make SpaceCenterHouston work properly!!! Reeducate the management who run these programs or just hire people that understand what modern society needs. Conservative mentality is not the way to go forward and evolve…

SpaceCenterHouston was just ok but core functionality shouldn’t depend on requiring access to Bluetooth or GPS. I understand how they want these features in order to limit tram reservations to those in the building but they should limit it to generic location and not precise. Reservations for the tram was invisible in SpaceCenterHouston until you enable gps. There is also no reason for Bluetooth to be active.

Piece of junk doesn’t allow you to do anything useful at all unless you give it permission for all of its privacy invading junk. Just go to customer service instead in order to reserve team times, etc. Utter garbage application.

Downloaded SpaceCenterHouston to book the tram tour. But on the iPhone it will not let you click reserve once the keyboard appears to enter group name. We were unable to schedule in SpaceCenterHouston and missed the tour had to wait another 30 min.

Admission prices The text runs off out of the screen and you can’t read the whole thing!

Very well designed and thorough app!

Crashes all the time. How is it 1gb?

To be able to book the tram disable all kinds of sharing except location

Thank you. Thank u
I really love SpaceCenterHouston.
I really love the space
And astronaut this is amazing...

Freezes after 5 seconds open. Can’t book a virtual tour because it freezes completely.

I was unable to take the tram because the only way to reserve a seat on it was via SpaceCenterHouston , which crashes constantly.

Seriously the worst app ever! Won’t load my membership card and lost my tram boarding pass! Save yourself headache and get a tram boarding pass from guest services!

Constantly freezes. Barely functional. Makes it very very difficult to book the tram or take cool selfies which defeats the purpose of SpaceCenterHouston . Expected more from NASA LOL!

This place does a HOrRIBLE job of labelling things. Keep standing in lines only to find I needed to buy something before hand, or make a reservation.

Can not get Tram Tickets with App. Had to go to a Service Desk. Hope they figure out the issues.

It is the best app

Unuseable app. Trying to reserve tram tickets and unable to proceed past name and number of people in party - SpaceCenterHouston freezes and crashes.

AR doesn’t work