Contact Space Center Houston Support

by Imnotthatkaren

Made tram reservations for 6 per directions. Was informed by app it would be approximate hour wait. Then received notice that reservation had been cancelled. Seriously??? So tried to make another reservation and had NO service on my phone! After several attempts I was able to make ANOTHER reservation and had over 2 hour wait this time. Then, I received ANOTHER notification that the 2nd reservation was cancelled!! This time I took it to the customer service desk and was told by employees that the app is always doing that if they have a lot of people trying to use it at the same time and just had to wait in line for our number to be called and it would be okay. They can send a man to the moon, but they do not have service throughout the building and can’t build a decent reservation app!! I will be deleting this app and hope if I ever have to download it again, they have vastly improve it. At least we had a great time at the space center.

by Babsy106

We downloaded this because we had to in order to ride the tram while visiting SCH last week. This app is ridiculous. It said there was a 50 minute wait, and 20 minutes later said a 40 minute wait still. Five minutes passed and it decided we missed our tour and would not let me sign up for another. My daughter downloaded the app, same thing. Except when hers said we missed it, we were told by workers there that there were two trams in front of ours still. The app crashed on more than one occasion, in addition. It’s a piece of crap for something that is literally at a place that employees rocket scientists. Honestly ruined a bit part of the day for us. Don’t download this app unless you are looking for something to stress you out.

by Mom2dazoo

The main reason you download this app is to book the tram tour. Very wonky as close to the time of our tour it canceled us for some reason. The staff say the app does this and to restart. They did get us on a later tour but everything we planned for the afternoon was scrapped. Trying to plan your day around the tram tour and then getting bumped made it hard to see other time sensitive exhibits. This is good to have read read up on things but that is all we found it useful for. Best advise is to reserve tram tour at service desk and use app as a map and reference.