SDK app not working? crashes or has problems?

SDK Status

Last Updated on 2024-08-15 by Süddeutsche Krankenversicherung a.G.

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12 User reports:
App has problems

User reports 12

⚠️ Most reported problems ⚠️

Not working

58.3%

16.7%

Account

8.3%

Connection

8.3%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with SDK - App? Report Issue

Common SDK Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SDK app on iOS and Android devices. Solve all SDK app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SDK iPhone Issues and Solutions

SDK iOS app crashes, not working, errors
SDK iOS app network issues
SDK on iOS has black/white screen

SDK Android App Issues and Solutions

SDK has errors/crashing/not working
SDK server network connectivity issues
SDK has black screen

SDK iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SDK app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SDK app crashes or not working on Iphone (iOS):

Close and restart the SDK app on iPhone
Update SDK app to the Latest Version for iOS
Uninstall and reinstall SDK iPhone app
Update your iPhone to the latest iOS version

Fix SDK on iPhone unable to connect to server/internet connection issues::

To resolve SDK network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SDK black/white screen (blank screen) on iPhone:

Follow the SDK iOS app troubleshooting guide Here →

SDK Android App Issues and Solutions

Fix SDK not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SDK app issues:

Force Stop the SDK App
1. On android, goto "Settings" » click SDK app. » click "Force Stop".

Update SDK to the latest version on PlayStore

Clear SDK App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SDK app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SDK.

Fix SDK unable to contact server/ SDK internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SDK » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SDK » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SDK on android.

Solve SDK black/white screens issue on Android:

Follow the SDK android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Süddeutsche Krankenversicherung a.G., developers of SDK.

Verified email ✔✔

E-Mail: appsupport@sdk.de

Website: 🌍 Visit SDK Website

Privacy Policy: https://www.sdk.de/downloads/sdk/Datenschutzerklaerung_SDK_Kundenportal_SDK_App.pdf

Developer: Süddeutsche Krankenversicherung a.G.

About this app

Aus Sicherheitsgründen kennt der this app Support Ihr Passwort nicht und wird Sie auch niemals nach Ihrem Passwort fragen. Mit der this app-App können Sie als Kunde der this app jetzt schnell und unkompliziert Ihre Rechnungen und Belege digital einreichen. Teilen Sie anderen niemals Ihr Passwort oder andere Sicherheitsdetails mit. Datensicherheit ist uns wichtig: Ihre persönlichen Daten werden sicher zu uns übertragen. Als Ihr Gesundheitsspezialist ist die Süddeutsche Krankenversicherung immer an Ihrer Seite. Unsere this app App ist für iOS ab Version 11. 0 verfügbar.