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by Jenn_ming

Don’t use these if you’re actually trying to get somewhere! What they don’t tell you when you first try to use the scooter is that you have to park it at specific areas only, or get charged a penalty fee (you get to find out about this clause when you’re already ready to park). The scooters are also poorly made.

So I took this out on a ride, and as soon as I got on, the back wheel started wobbling. I was uncertain about this but already got charged the $1 startup fee so I tried to still use it. It continued to do this anytime I went past 5mph. I went on a rickety ride for about 1 mile while the scooter was clattering away when I realized the back wheel was practically falling off! I decided to end the ride there because it was starting to become unsafe. This is when I found out about the parking situation. There were no designated parking spots nearby, and I was getting charged $0.87 a min so walking the dangerous scooter for 1 mile didn’t make any sense. I got charged a $35 parking fee even though I put it safely on the sidewalk out of the way of anyone.

When I went to dispute it to customer service, they only refunded me $15 instead of the full price, with the justification that “their scooter could have been vandalized”. This company clearly cares more about their wallet than your safety.

by Wood Heat

I seen two people by the scooters sitting on the curb when I’m in care to be hurt sitting on the sidewalk, both had helmets on. Anyway I was at work across the street in downtown Honolulu. So I kind of kept looking at them wondering what was going on, when an ambulance showed up and appeared to be checking out one of them. So I figured they were all right and eventually I looked back out there and the ambulance is gone, along with the injured scooter writer and companion. So people are starting to gather around and walking up the streets and checking out the scooters they were alone by themselves on the sidewalk. So I thought somebody’s going to steal him, so I decided to move them out of The sidewalk in peoples way. But want to pick it up it said stop something something about theft and vandalism, so I put it down and look for a number or someway to let them know that it was safer where it was. But there is nothing on the moped except the QRCode. And that’s how I got here, still no number or no way to get to the rental company or anything else. I tried calling the police station but it was closed anyway seems like these people should put some numbers on it or someway to get a hold of them or something. That’s all you had to say

by 11102492

My daughter and I rented the scooters on vacation. A bit rickety, but overall fun to ride. We checked the map on the app, but when it came time to return them, none of the locations had signage, other scooters, or any way to know for sure we were at the right spot. We did discover a photo after several attempts to ensure we were leaving them in the correct location. Even the photo didn’t designate exactly where to park them, just showed a photo of a business. Later, we received a text that we had we ended the ride before we parked in the correct location and my card was charged $20. Makes no sense. We ended the ride at the location on the map, but moved the scooter a couple of feet so it would be in a safer spot. We have reached out via chat, as there is no way to call and speak to a human. They are not responding. The app offers no means of removing form of payment, as I want my debit card off the account. There were also other things that are glitchy about the app and what happened when we stopped to check the map, but this review is already too long. Don’t waste your time or money, unless you are ok with being frustrated and practically robbed.