Contact Blueberry Pediatrics Support

by GennaG4

I guess I should’ve set my expectations much lower for blueberry. My first time using it, I messaged with a video of my daughters cough and details About it. Wasn’t asking for treatment, just information to start. The doctor immediately said we would need antibiotics. That didn’t fell right for the situation, and after seeing a ped the next day, it definitely wasn’t. Second time using it, again was asking for general info on what to expect/do with a child who is vomiting overnight. I mentioned that she was currently sleeping in between episodes. When a ped finally replied after hours of waiting, they said “If she’s still feeling bad start a new visit” - as if sleeping meant she was all better? I can’t seem to get general info (which is what the app says the chat is for), and responses take hours. I canceled my subscription. I’ll use our ped’s after hours nurse line (or google even!) instead.

by Krystepay

My two-year-old had a fever and then an ear infection. I had to send in over four videos of her ear and none of it was sufficient. I waited an entire day talked to two different pediatricians and still was not prescribed amoxicillin which I know is exactly what she needs. This has been my first time using the app. I’ve had it for about a year. After this experience, I immediately canceled my membership. Nobody was helpful. Nobody used common sense. Everything took way too long and nobody really seemed to care about the fact that I needed antibiotics for my two-year-old who has had a fever for more than two days. I would definitely recommend not purchasing this, not subscribing to this and going to a traditional doctor whether or not it means paying more or not. This does not work!

by Koch's Postulate

I contacted Blueberry because my baby had some skin irritation on a Sunday and I wanted to know what I could do to make her more comfortable. I expected to hear something about cleansing the area or dressing her in different clothes for a day.

The Blueberry doctor told me my infant had a potentially life-threatening infection and needed to go to the ER immediately, where I should expect her to be admitted to the hospital for several days of IV antibiotics. Cue total panic. Thank goodness I called the actual pediatrician after-hours before taking the Blueberry doctor’s advice! It was normal, benign swelling that went away on its own overnight. I cannot imagine the horror of the situation that would have ensued if I had taken the Blueberry doctor at her word. My baby could have been unnecessarily exposed to all the pathogens in an emergency room, separated from her family and treated with antibiotics for no reason. I would probably be starting my life as a parent with tens of thousands in unnecessary medical debt.

I understand being extra concerned about a baby, but this was a terrifying overreaction to a totally normal situation. I canceled my membership. I have no confidence in this service’s ability to provide advice or a diagnosis for my child. I guess all these five star reviews are from people with older children or something. I don’t think it’s a good service for babies, in my experience.