Wayfair Service Pro Reviews

Like all of the other negative reviews, this company underpays the contractors & wayfair charges the client double or triple the amount for the assembly. We get $41 for a bedframe assembly or $51 for a dresser, when the customer pays over $100. You always have to be on them if you don’t receive a payment or if the time of assembly goes over their estimates. Customers constantly cancel or reschedule jobs so don’t rely on this job as your sole income. The work they expect you to do for the pay sometimes is laughable, like a kids bunk bed for $51. If you’re a worker don’t waste your time, if you’re a client don’t waste your money on their assembly services. Get better service and skilled workers through Taskrabbit for assemblies, mounting or any tasks you need done.

I have uninstalled, reinstalled, upgraded, downgraded, reset my phone, logged out, logged in, and I’m STILL having issues with WayfairServicePro. It won’t allow me to pass the photo screen where it says I need approval yet it shows me the exact pic I submitted on my profile screen??? So I can’t view any jobs available and no one I’ve talked to on the phone has any other ideas how to help me. This is literally the only app I’m having problems with at the time. I’m getting “sorry we’re experiencing technical issues“ notifications from WayfairServicePro when WayfairServicePro is open at random times. It’s gotta be some better way to fix this. I have the latest update on my iPhone (because the previous version in my phone was giving same issues) and the latest version of WayfairServicePro as well. Someone fix this !!!

The time Wayfair says they expect to assemble an item is underestimated, if it says 2 hours it will take 3 or 4 hours to assemble, they don’t count your driving time, 40 to 70 miles x 2 = 140 miles away and they expect that will come out of your pocket for a $27 or $36 job, they don’t pay for gas and mileage, The pay is not great for bringing your car, workers paying for the gas, the car insurance, your tires, your phone, they don’t pay for phone, there are no benefits, no health and no dental insurance. They charge the customer $100 or $200and offer you $45 to do the job. Abusive.
The worst is to have to call to request the extra time and wait for a review that sometimes happens and sometimes doesn’t… Keep your own tracking save the job numbers and hours,
I take pictures of the jobs, to prove its done.

I used to work for Angi service. I did a lot of jobs for Wayfair through Angi Sevice. I think Angi should buy out Wayfair because Angi treated me a lot better. We got paid every day for the jobs we did. So if I did a job at noon the money will be in my account at 4 or 5 pm. We didn’t have to wait 3 to 5 days to get paid even though the customer already paid for the service. So that’s one thing I hate. The second thing is we were able to message customers through WayfairServicePro and if we didn’t want to work for that individual anymore we could remove them. Where with WayfairServicePro It doesn’t give you the information on the person until after you accept it. The third thing is we weren’t charged the same amount of money for a job we canceled. Within life sometimes things happen and you have to cancel last minute. Angi service will charge us $15 if you cancel. With Wayfare if the job is $40 and I cancel last minute I’m charged the whole $40. Change all these things and my review will change but if I was getting the same jobs through the Angi app I would not be using Wayfair at all.

I’ve been doing remodels and construction for 10+ years. I am a full time firefighter now and with my 2 days on/4 days off schedule, I figured I’d start with Wayfair pro to pick up installation gigs on my 4 days off. First of all, they charge the customer 2-3 times as much as they pay their “contractors” for the jobs. There were orders 35 min away that were paying $27 for 2 hr estimated job. And they specifically say, job estimates could be wrong and the “contractor” could be there longer, with no chance of more pay. With the background check and the almost childlike instructions for duties, this is meant for felons who can’t work for someone else. Which I get they need jobs too, but if you are anybody with experience, don’t even try with these idiots. Also, if customers read this please do not choose to use Wayfair’s “expert” assembly. There will be a felon who has no skills in your home, and he’s getting paid next to nothing for what Wayfair charged you. I will make it my purpose to tell as many people as possible about the scam that Wayfair has going on, including the 2.3 million followers I have on social media.

I have been a 1099 assembler since the pandemic ended. Back then gigs were plentiful and the company was a pleasure to work with. Since then however, the gigs have almost entirely vanished, the few that do turn up nowadays are without exception claimed before WayfairServicePro informs you of their availability or worse, are often an hour or more away by car, the company never accepts or acts upon constructive criticism, at best it offers platitudes as excuses for the way things are, has reduced compensation over the past few years rather than increased it, and would prefer to admonish and penalize contractors and employees in order to justify the management’s dysfunction. At this point being willing to work for Wayfair is a complete waste of time and energy. The company has no one but its owner to blame.

In summary, Wayfair had a nice thing going for itself a few years ago but has consistently gone out of its way to ruin things for everyone.

They start making you think it’s decent, friendly and will work well. Then they give you conflicting information, make scheduling a nuisance at best, cancel last minute with either no or little compensation, send junk most of the time you then have to deal with P.O. customers and eventually they have you do work and then they’ll fine you and steal the money you already worked for in order to cover the fine for the customer who still paid and still got the service after they expect you to practically beg the customer to do your job and if they misrepresent the facts, it’s you that will get punished, not to mention they schedule before the service contact center is even open so there isn’t any help. It’s a scam they scam everyone in the process, from customer, installers, insurance companies, Chinese manufacturers, heck they even shed some for fraud, but sounded an awful lot like exactly what wayfair does.

A few pros that I’ve noticed is that there are always new jobs popping up but they get taken very quickly and most of the jobs are pretty easy for the most part. Very simple as long as you know how to read instructions.
A few cons that I’ve noticed that need to be rectified asap are; they payments where very late for example i done and completed the job last Thursday and it’s now Monday and it’s still saying my payment is still pending like I’ve called multiple times over the weekend and they kept telling me that I needed to “wait until the next business day then it would be released via direct deposit” into my account but I have been waiting and still nothing. Another con I’ve notice is that when I do try and call they have me on the waiting on the phone for about 20 minutes!!!!! That’s ridiculous
Like I really had to wait 20 minutes just for them to say it would be released the next day when that wasn’t the case. like I’m very frustrated with the payment issues like I shouldn’t have to wait 4 days to receive a payment when I was told it would be in my account within a day or two!!!!!!!!!!!

It’s just unreasonable to punish your workers that work off of an app that has so many flaws with it. There’s been a handful of times now that I’ve been fined and even put on probation for situations that were out of my control that were due to problems within WayfairServicePro . As it is the pay for doing the jobs is hardly worth the time to do them especially when we apparently make the difference between a unhappy customer and a satisfied returning one (the reason I was told for such harsh fines/punishment) but then to fine us an amount with an amount almost equal to most the job payouts is just ridiculous. Make WayfairServicePro FLAWLESS and then it will make us receiving all the blame justifiably 👍🏽

I love doing this type of work makes me feel like I am in charge of my time and what jobs I take and what jobs I can reject some people will tip but those that don’t those jobs aren’t worth it because wayfairIs it calculating the time it takes to assemble these things correctly nor are they calculating the manufactures default of the products Also they need to start paying for the time the assembler pro has to take to drive it’s too expensive and the miles between jobs adds up to be very expensive to the point where the pay out means nothing Wayfair needs to start paying their assemblers more and stop holding back the money they’re given by the customer and start taking into consideration the time it takes get from point a to point BOther than that it’s a great app to make some side money I recommend using it if you have nothing else to do but just know you will be paying gas out-of-pocket because that’s what Wayfare says they don’t have a system to help workers to do so

I have been assembling furniture for Wayfair for about four years. When I first started it was fun and you can pretty much work as much as you wanted too. Unfortunately the way it is now it’s almost impossible to claim a job and when you do get lucky enough to claim a job there is a good chance that it will get canceled. I honestly feel like I can’t compete with the so called Wayfair brokers who sub out claimed jobs since I am an independent contractor. Another negative is they lowered the compensation on most of the items where you used to get $64 for dressers, entertainment centers, and sideboards now you get $57. Beds you used to get $51 now you get $46. All this at a time when gas and insurance is more expensive. Now to rub salt in our wounds they come out with fees for cancelling jobs but if the job gets canceled you get nothing. They have turned a fun opportunity into something that is more of a headache. Sorry for the negative feedback but that’s where we are today.

If you are a handy man/woman I highly recommend. I say it’s a gift that keeps giving especially when you’re a giving person. I’ve had so many positive experiences with customers. Many of them treat me like family. The only thing that I want updated would be return jobs that has to be done by someone else. There has been times where I show up to a job and it was started by someone else and not completed for many different reasons. I think having the ability to know that you’re potentially going to be redoing someone else’s work better prepares you for what you might need rather that be extra time to take apart some items or even bringing knee pads etc. It could be nice if the customer service team reached out to verify what exactly happened and what would be needed for the completion of the project.

It’s very convenient be able to pick your own hours, and choose what jobs you want to take or not. I really love providing a service for people that makes them happy and get paid to do it!

(The only downside is that on the application I hit the contact button to contact the customer, and the correct contact info has never once been provided. This causes a huge problem because if you have a hard time finding their residence (in an apartment complex) ,and you have no way to get ahold of the customer, now you are late to the job and could possibly get penalized for it. It’s even worse when Wayfair’s Pro customer service line is closed. It’s something that I think needs to be fixed asap because it not fair to the customer to think you’re intentionally tardy when that isn’t the case. That’s the only reason I took aware 1 star.)

Besides that I think it’s a great app and a great company to work for! Everyone from wayfair pro customer service is very helpful when you do call and overall it’s an amazing job! I definitely recommend giving it a try!

I don’t mind doing jobs for Wayfair, I just think in fact, I know their pay is very low for installations. I work in the moving company and I recently had a customer asked me if I would put together four barstools, two nightstands and a long short table for towels in their bathroom. This was not on the order that I received for them for work. I talk to our company and was told that they would have to pay me directly which was 450 and the customer did with no problem. and the problem is this company does not realize how far it is to drive to places, along with taking the time to put it together and making sure the customer is satisfied.

So I’ve been one both Angie’s (formerly Handy) and Wayfair for years.

Wayfair has it right, finally. Angie’s is a waste of time, I am a contractor that use these types of apps to fill vacant space in my schedule and advertise.

The work does not pay the greatest, but if you come in with that attitude instead of I’m going to make bank your fine. They have a Us based support number that gets things fixed quickly when it needs to be, and it’s all good very little issues there. Chat is also available but I prefer for transparency to call on speaker so the customer can hear what’s happening.

Only neg is payout, it takes a while, it says 3-4 business days after completion of an assignment but I find it’s more like 7-10 before payments are released, that is my only hang up especially since I’m spending gas getting to these and it can take a lot in my region since I have a truck and it’s mountains. I would just ask that that be sped up so we can work more efficiently and better. Other than that I’m happy.

I’m enjoying working for wayfair it’s a good way to keep me busy in the mornings before other jobs. You have to stay on top of the notifications since there seems to be a lot of competition in the city. I typically only grab jobs that are really close to me to save on vehicle wear and gas. Customers have mostly been really nice and appreciate the help and some even tip. If a job takes more time than expected which has only happened a couple times, a rep will compensate you for the extra time, I’ve always been able to get someone on the phone immediately and they seem nice and on your side. Of course I make more money on my own jobs but in my opinion this is a solid side hustle to fill holes in your schedule and stay busy. I also like that they reward you for efficiency, paying you the estimated amount even if you’re done early, and they pay in full for customer no-shows or really late reschedules. So far so good thanks wayfair.

Wayfair are thieves and scam artist! Do not work for this company at all! I completed a job and all of a sudden my payment disappeared and instead of them using common sense and calling the customer to ask if the job was completed, Wayfair decided to steal my money and make the payment disappear like I didn’t do the job! Other contractors previously told me that Wayfair charges the customer triple of what they pay you which is a total scam! I wouldn’t even shop with them! Most of their products come out damaged! No lie!

Wayfair is a not a trustworthy company. Myself and other Wayfair pros have been with Wayfair for two years and more. We have been making a consistent income of 3k-7k. Some pros have saw the consistency and left there jobs to be a Wayfair pro full time. Recently in the past few months we have saw a major drop in jobs. Pros can’t not even make $500. It’s not that there is any work available. Wayfair have decided to use there third party service provided Handy(Angi Services) more now. Handy is a company that offer you the same Wayfair jobs with a degraded pay. Example a bed $9 to commute to and assemble. Myself and other Pros have reached out to Wayfair for months now, and have not seen a change back. Definitely not trustworthy company. SOUTH FLORIDA AREA DOES NOT NEED HANDY!!!

I’ve been doing this for about 18 months, I’m retired, this has been a great way for me to keep busy and make a little extra income as well. I don’t really work too hard. I only work about four days a week. I take maybe one or two jobs a day, I stay away from the complicated or heavy ones. And do not work Saturdays or Sundays. I only make an extra couple hundred dollars a week plus tips and I pick up extra handyman jobs along the way. I have met other service pros that actually make a living doing this, but they hustle and a couple that I met do about three or four jobs a day, and one that I am, that actually works with his wife as a team, and they seem to do OK, but they hustle, to me. This is been great way to get out of The house and keep a little busy. Much better than Uber.

Roger was punctual , friendly and very helpful . He did a great job and was very careful and aware of the room where he built the desk for me. I have many delicate and valuable art work on walls and shelving/tables. I was a bit worried about something breaking until I saw him enter the room and take notice of my belongings. Before I could ask him to be careful he said to me that he had to grab something from his truck. Roger went to his truck and came back with moving blankets / drop cloths and a padded mat to lay out all the parts and pieces on as well as his tools. Roger is a very nice man and is a true professional in every sense of word.