Contact Beans Support

by 17472874397154862

I’m a delivery driver and every time I look up an apartment on this app, the map is either not available or the apartment location is completely wrong. The only time it’s helped a bit is when it gave me a GENERAL AREA of a specific apartment . Every other time, it’s guided me to the wrong place, causing me to actually lose time and money instead of saving it. The map UI is pretty bad too. The blue dot indicating your current location is always covered up and hidden behind other icons. Also, the search results list has an infuriating habit of changing itself right before I tap on the address I need, making me have to back out and type in the address again, hoping the selection I’m trying to make doesn’t suddenly change itself right before I tap it.

Edit: Taking this down to 1-star because they’ve now locked the entire app behind a paywall.

by Blaze1492fan1

I use this app in conjunction with Apple Maps so I have as many ways as possible to make an accurate delivery. This app is pretty incredible when it comes to apartment maps (sometimes). HOWEVER Don’t sympathize with delivery drivers not being paid enough to justify a paywall. That makes no sense. Give me subscription perks. Give me some type of bonus for paying. Don’t lock out your app. It’s deceitful to show your app as “free to download” and suddenly you can’t use it unless you’re paying for it - MONTHLY. This is a waste of potential. More people need to know about what’s happening with this app. You’re bleeding users and making the money that drivers should fork over. Oh wait, I thought they didn’t make enough money? Get rid of the paywall. Do something else to monetize your app. This is straight-up disrespectful.

by Cherrypeachmelon

I deliver for Instacart, Shipt, and DoorDash. I discovered Beans about a year ago, and was elated to find an app that I had myself wanted to invent!

That’s where the excitement ended. This app has almost never worked for me in locating apartment units. I don’t know if it’s my location (California) or what. About 98% of the time I get a message saying that the apartment complex is not mapped. It’s so bad that I gave up trying. I tried again about a month ago and was stunned beyond belief that it worked. It hasn’t worked since.

So you might imagine my irritation when I received an email just now informing me that they’re now going to charge $5 a month for this “service” that doesn’t even work.

According to the email, Beans is also now integrated into the Instacart app? I’ve never seen anything about it in my app.

If Beans worked, it would be worth a small annual fee. But $5 a month ($60 a year) is a lot to me even if it worked 100% of the time…. and ridiculous given that it doesn’t even come close.