FordDirect CRM Pro app not working? crashes or has problems?

FordDirect CRM Pro Status

Last Updated on 2024-11-04 by FordDirect

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Common FordDirect CRM Pro Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot FordDirect CRM Pro app on iOS and Android devices. Solve all FordDirect CRM Pro app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

FordDirect CRM Pro iPhone Issues and Solutions

FordDirect CRM Pro iOS app crashes, not working, errors
FordDirect CRM Pro iOS app network issues
FordDirect CRM Pro on iOS has black/white screen

FordDirect CRM Pro Android App Issues and Solutions

FordDirect CRM Pro has errors/crashing/not working
FordDirect CRM Pro server network connectivity issues
FordDirect CRM Pro has black screen

FordDirect CRM Pro iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever FordDirect CRM Pro app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix FordDirect CRM Pro app crashes or not working on Iphone (iOS):

Close and restart the FordDirect CRM Pro app on iPhone
Update FordDirect CRM Pro app to the Latest Version for iOS
Uninstall and reinstall FordDirect CRM Pro iPhone app
Update your iPhone to the latest iOS version

Fix FordDirect CRM Pro on iPhone unable to connect to server/internet connection issues::

To resolve FordDirect CRM Pro network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix FordDirect CRM Pro black/white screen (blank screen) on iPhone:

Follow the FordDirect CRM Pro iOS app troubleshooting guide Here →

FordDirect CRM Pro Android App Issues and Solutions

Fix FordDirect CRM Pro not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent FordDirect CRM Pro app issues:

Force Stop the FordDirect CRM Pro App
1. On android, goto "Settings" » click FordDirect CRM Pro app. » click "Force Stop".

Update FordDirect CRM Pro to the latest version on PlayStore

Clear FordDirect CRM Pro App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "FordDirect CRM Pro app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch FordDirect CRM Pro.

Fix FordDirect CRM Pro unable to contact server/ FordDirect CRM Pro internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click FordDirect CRM Pro » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got FordDirect CRM Pro » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch FordDirect CRM Pro on android.

Solve FordDirect CRM Pro black/white screens issue on Android:

Follow the FordDirect CRM Pro android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at FordDirect, developers of FordDirect CRM Pro.

About this app

The FordDirect CRM Pro Mobile App provides dealer access to FordDirect’s CRM platform to manage their dealership's key daily activities 24/7. The FordDirect CRM Pro Mobile App extends the capabilities of the CRM to dealership employees in a mobile experience. Please call your FordDirect Digital Performance Manager for more information.