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Company Name: Tortoise
About: Tortoise – the slow newsroom making sense of a fast-moving world.
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The Observer Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
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3 Most reported problems 😔💔
Clickbait titles “Here’s Why”
by Traceypr
Omg I’m so sick of these kinds of titles. First story I opened. Title includes “Here’s why”
Makes me want to slam my phone down, bc I got suckered into downloading the app. Deleting right away!!!
Audio Walled Garden
by OzMik
I’m a former Tortoise subscriber and an avid podcast listener. I have a great podcast app set up exactly as I like it. It has numerous features I value. But Tortoise is busy erecting an audio walled garden. If I want to listen to Tortoise podcasts using my subscriber benefits (early and ad free listening) I am forced to listen in the pared down audio player offered by the Tortoise app. Why can’t I access my subscriber benefits via an RSS link in my podcast player of choice? Other publications make this easy for subscribers - the Economist is a great example. But Tortoise foists a substandard experience on its subscribers and expects me to now juggle multiple apps to accomplish my podcast listening. I cancelled my subscription and Tortoise has lost the subscription revenue. If matters change I would resubscribe. But the current state of affairs shows a disrespect for listeners’ workflows and time.
Deceptive
by Citroends
This is a progressive propaganda outlet which like many such intentionally obscures its nature and purpose.
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