Contact CNBC Support

I’ve used the app for years and had 5-6 watchlists across my various portfolios. In late Jan I was forced to create a login to be able to have access to my watch lists, I reluctantly did this. As soon as I created my list, I attempted to log in, which worked successfully, and saw my lists. However, every time I moved to any screen (ie another watchlist, a specific stock, etc) the app forced me to log back in again. Every single time. I tried everything, deleting the app (which resulted in me losing my watchlists completely), rebooting etc. no matter what, it always forced me to login every single time I try to change screens, this app is completely unusable for me. I then reached out to their support via the app and had multiple exchanges where I provided screen shots and exact behavior of the errors. At this point its been over a week and they have now stopped responded to me, so I am writing this negative review. I would love to use this app again, but need the developer to help me solve their app failures. Am I the only one that sees this type of behavior?????

I’ve never ever left an app review but I’m compelled to drop one for the very first time. Although the PIP feature is awesome, I can’t however go a minute without a commercial suddenly dropping in the midst of a live broadcast. Furthermore I have to basically exit the app or click on Pro to come back the regular broadcast. Even after multiple deletions and downloads, this is becoming a vicious circle that’s not getting any better and is infuriating. I’ve seen a couple of prior reviews having mentioned the same issue and I can’t even imagine the number of folks who haven’t taken a moment to drop a report/complaint. This app is definitely worth more than my one start rating - when working properly - but I can’t believe it ever got green lighted for use as buggy as it is. I mean what was that rush!? I have plenty of memory left so that isn’t the problem notwithstanding the fact that the prior version was working without a glitch. Please fix ASAP!

I’ve used the CNBC iPad app for about a year in the mornings to stay updated on the markets and watch the news while I get ready or go through morning routines. There is rarely a morning where I don’t spend ~5+ minutes resetting the app or re-launching the video. 1) Anytime there is a commercial, the application loses the broadcast and video stops, resulting in permanent loss of playback until the app is exited and re-launched. 2) Picture in picture is even worse, loses playback once about every 15 or 20 minutes. 3) The app cannot keep track of my TV provider credentials. It will show me logged in, then only play 10min of preview content, then ask me to login again. After a (pull down) refresh on the watch tab, the credentials are back magically but it takes -minutes- to resume playback. -When it works- the app is overall great, but CNBC developers have a long way to go for a consistent experience with video. Happy to run betas or participate in bug reporting program as I have some experience with iOS apps several years back.