🏷️ About: TalkdeskⓇ Conversations Mobile App is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone, tablet, or smartwatch. Superior call handling on the go Empower agents to professionally handle customer conversations on any device.
My company of also around 300 employees just got Talk Desk app and phone and it’s awful. The services are a mess. It doesn’t tell us when calls are missed , no voicemails, and it doesn’t have the ability to ring from the click to dial to a cell phone when employees are all remote. Lastly you can’t get a call in when you are on the phone - even the 80s had call waiting. It’s been a month and it’s hurting our sales rep business. Our previous service was way better.
Our company of 300 employees recently switched over to Talkdesk from Dialpad. Worst decision ever. For outside sales reps TalkdeskConversations is almost completely useless. I get redirected unknown numbers all the time, there’s little no UI/UX on TalkdeskConversations itself so good luck doing anything within TalkdeskConversations , the outbound ringer is beyond annoying, and the list goes on and on. There are numerous free apps that are better. I’ve voiced my concerns but will now need to formally file an IT concern as it genders my ability to do my job.
My company switched to Talkdesk and TalkdeskConversations is terrible. You can’t even check voicemail on TalkdeskConversations and their support team & development team never have answers for anything. Switching to this phone provider was a mistake.
My incoming calls are not registering at all, it shows I’m available, but it will not let me actually answer the calls
I can’t believe how limited TalkdeskConversations is.
No access to voicemail
Inbound calls do not have a distinct talk desk ring, just your cells default.
No contact list
Wishy company didn’t use this phone
Need to sign in every time I use TalkdeskConversations
TalkdeskConversations has almost zero functionality. The sales team promised that they had a mobile and so I expected something at least comparable to Ring Central - where we could text, see voicemails, see our contacts in Salesforce, see a lengthy call history, or at least the last 10 calls, and be able to disposition calls. There hasnt been one single new feature or new functionality added since the first release of TalkdeskConversations and yet the sales team promised frequent updates and the best phone software of any company. The sales team lied about everything and I am not exaggerating. They give away $25 amazon cards to anyone who will write a positive review in order to hide the bad reviews but look for them - they are correct. The thing I am most angry about? They forced a 3 year contract on us while promising that if we were not happy we could cancel. When they finally let us on the mobile app, we tried to cancel because TalkdeskConversations did not let our salespeople text our customers or see voicemails or call history, Andrew they became VERY mean and threatening. It is critical that we have those two functions and it has been almost a year and not one single update. They must have the slowest developers in the world. And yes, it logs you out all of the time so you miss your calls. We were conned.
i enjoy talkdesk. i think it is very easy to use and super helpful. the only things i would change is adding the ability to see voicemails in TalkdeskConversations , and i can’t figure out if you’re able to transfer calls to other agents through TalkdeskConversations . that would be nice!!
TalkdeskConversations is super streamlined and easy to use. It had made it so much easier for me to log calls I take from my cell phone in Salesforce. I would recommend it.
I love the freedom and flexibility that the Talkdesk team gives me with this new app!!!
Easy to use, great product!
No. Talkdesk Conversations does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 36 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.5/5 . Justuseapp Safety Score for Talkdesk Conversations Is 19.0/100.
No. Talkdesk Conversations does not seem legit based on our analysis. This conclusion was arrived at by running over 36 Talkdesk Conversations User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Talkdesk Conversations Is 33.9/100..
Talkdesk Conversations collected the following data from you:
Give every frontline employee the power to deliver exceptional customer experiences by extending Talkdesk beyond the call center to field technicians, outside sales, or location-based workers.
TalkdeskⓇ Conversations Mobile App is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone, tablet, or smartwatch.
Conversations Mobile App has all the functionality agents expect, including call controls, status settings, dispositions.
Integrate with your favorite CRM or Helpdesk systems, providing agents with quick access to customer context, and time-saving automations.
Stay on top of key performance metrics with reporting options that are designed to help you better manage remote teams and optimize your customer experience.
