Penta app not working? crashes or has problems?

Penta Status

Published by Penta SLL LTD. on 2023-07-10

Your banking app from Penta for business banking on the go! Penta is the
digital business banking platform that offers you an online business account and
numerous other product features that simplify your business finances. With
Penta, freelancers, sole proprietors and small and medium-sized businesses get a
digital business account and fast banking - for any legal form in Germany.

I have a problem with Penta

Are you having issues? Select the issue you are having below and provide feedback to Penta.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 3 Comments

By Kinga 1 year ago

Penta app not loading after login

By Nirbhay Joshi 1 year ago

Penta app still not working for making payments. Need technical escalation and quick turnaround. Receiving OTP for logging into the app but not getting the OTP for payment. Repeatedly in contact with support but problem still persist. Payment problem continues for past 2 months.

By Nirbhay Joshi 2 years ago

App not receiving the sms while making transactions but receiving sms first time while logging in.

Have a Problem with Penta – Business Banking App? Report Issue

Common Penta Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Penta app on iOS and Android devices. Solve all Penta app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Penta iPhone Issues and Solutions

Penta iOS app crashes, not working, errors
Penta iOS app network issues
Penta on iOS has black/white screen

Penta Android App Issues and Solutions

Penta has errors/crashing/not working
Penta server network connectivity issues
Penta has black screen

Penta iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Penta app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Penta app crashes or not working on Iphone (iOS):

Close and restart the Penta app on iPhone
Update Penta app to the Latest Version for iOS
Uninstall and reinstall Penta iPhone app
Update your iPhone to the latest iOS version

Fix Penta on iPhone unable to connect to server/internet connection issues::

To resolve Penta network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Penta black/white screen (blank screen) on iPhone:

Follow the Penta iOS app troubleshooting guide Here →

Penta Android App Issues and Solutions

Fix Penta not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Penta app issues:

Force Stop the Penta App
1. On android, goto "Settings" » click Penta app. » click "Force Stop".

Update Penta to the latest version on PlayStore

Clear Penta App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Penta app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Penta.

Fix Penta unable to contact server/ Penta internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Penta » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Penta » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Penta on android.

Solve Penta black/white screens issue on Android:

Follow the Penta android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Penta SLL LTD., developers of Penta.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: Penta Fintech Holding GmbH

E-Mail: [email protected]

Website: Visit Penta Website

About this app

With this app, freelancers, sole proprietors and small and medium-sized businesses get a digital business account and fast banking - for any legal form in Germany. Your banking app from this app for business banking on the go! this app is the digital business banking platform that offers you an online business account and numerous other product features that simplify your business finances. Your account balance and all transactions on your business account are always at your fingertips in your banking app. Digital business banking from this app is available on the go on your smartphone via banking app or in the web app via laptop or PC. this app was developed by founders for founders! We are working hard to constantly optimize and expand our business banking platform. Log in to your this app business account in seconds - also with FaceID or fingerprint. Already 25,000 business trust this app with their banking! Take a picture of your receipts and add them to your transactions in your this app business account. Your this app banking app will keep you informed with updates via push notifications on your smartphone. Transfer transaction data from your this app account to DATEV, sekDesk, lexoffice and many other accounting tools. You can log in to your this app business account quickly and easily on the go. Your this app banking app allows you to complete your accounting tasks on the go. With the this app banking app, you can make transfers in seconds - from anywhere, at any time. Use FaceID or your fingerprint to securely log in to your banking app. Our greatest goal is to make the life of founders, freelancers, sole proprietors and entrepreneurs as easy as possible. Your PIN can be changed in seconds in the this app banking app.