Emperia Status

Last Updated on 2024-09-13 by Reed Exhibitions Ltd

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Common Emperia Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Emperia app on iOS and Android devices. Solve all Emperia app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Emperia iPhone Issues and Solutions

Emperia iOS app crashes, not working, errors
Emperia iOS app network issues
Emperia on iOS has black/white screen

Emperia Android App Issues and Solutions

Emperia has errors/crashing/not working
Emperia server network connectivity issues
Emperia has black screen

Emperia iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Emperia app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Emperia app crashes or not working on Iphone (iOS):

Close and restart the Emperia app on iPhone
Update Emperia app to the Latest Version for iOS
Uninstall and reinstall Emperia iPhone app
Update your iPhone to the latest iOS version

Fix Emperia on iPhone unable to connect to server/internet connection issues::

To resolve Emperia network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Emperia black/white screen (blank screen) on iPhone:

Follow the Emperia iOS app troubleshooting guide Here →

Emperia Android App Issues and Solutions

Fix Emperia not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Emperia app issues:

Force Stop the Emperia App
1. On android, goto "Settings" » click Emperia app. » click "Force Stop".

Update Emperia to the latest version on PlayStore

Clear Emperia App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Emperia app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Emperia.

Fix Emperia unable to contact server/ Emperia internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Emperia » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Emperia » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Emperia on android.

Solve Emperia black/white screens issue on Android:

Follow the Emperia android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Reed Exhibitions Ltd, developers of Emperia.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Emperia Website

Privacy Policy: https://privacy.rxglobal.com/

Developer: Reedexpo Mobile Innovations

About this app

this app is a simple app for exhibitors to use at an event to digitally collect leads – exclusive to Reed Exhibitions. Attending a Reed Exhibitions event? QR Codes: Supports both encrypted and unencrypted QR codes. Please contact your show team for an access code.