MyACCESS Wisconsin Reviews

When attempting to enter My Access app, login buffers once then does nothing. Login information is correct. I have done all the standard self-help procedures including delete and reinstall. This has been a consistent problem for several months. I am using iPhone 13 Pro and iPadOS 17.5.1. When I called Forward Health for assistance the operator said he had no way to help, that assistance with passwords was all they do. He suggested the problem was likely the connection or an old device. I could hear him flipping sheets of paper to look for answers so asked if there was a supervisor or someone who might have more answers. He said no, not for a problem like this. Frankly, that is just lame. MyACCESSWisconsin was apparently updated just a month ago. In the meantime I am having to do my annual review for Food Share without MyACCESSWisconsin tools that are normally so great! In sum, MyACCESSWisconsin doesn’t begin to work at all and customer service is inadequate!

Frustrating! App freezes while uploading documents. I’ve been trying to successfully upload more than 3 pages for over an hour.

Update 3:50pm - Finally looks like MyACCESSWisconsin was able to hold 4 pages without freezing. I pressed submit to get at least those 4 pages to Milwaukee Enrollment Services....I still have 6 more pages to submit, but I didn’t want to push my luck.

Okay, I took screenshots showing MyACCESSWisconsin submitted my 4 pages. I then logged out of MyACCESSWisconsin - waited a few minutes, then logged in again.

After 7 tries (!!!) I got MyACCESSWisconsin to accept images of 6 more pages to submit. Again, I took screenshots showing my submission was successfully sent. I then opened the Submissions page, where there should be proof of my Submission #1 (4pages), and Submission #2 (6 pages)...

I’m worried because it’s only showing the second submission...

Now I must call Enrollment Services for the third time today to see if they can see both of my submissions of documents.

***App should generate an email to me, a receipt showing exactly what it submitted - so I have proof that I uploaded and submitted specific documents!

I used to find MyACCESSWisconsin very useful and helpful-until it stopped working. I had to create a whole new account as instructed by a customer service representative and it still doesn’t work. I’m not willing to be on the phone in the queue for the amount of time it usually takes to reach a tech person for help that turns out to fail at fixing the problem anyway either anymore. That’s why I only gave it one star.

I have used MyACCESSWisconsin to upload documents in pdf and jpeg and they were marked as received however when I called first off the “CONTACT US” butten connects you with forward health so if you have a enrollment issue you are through to the wrong department. Second major flaw is that the documents that I uploaded were marked as received and no more documents were required of me (according to MyACCESSWisconsin ) however this was incorrect information and the documents were still outstanding, causing a lapse in coverage. Please develop MyACCESSWisconsin to be more in sync with the information put out on the access website, and fix the upload issues since family’s healthcare and food budget can be easily disrupted by this faulty app.

App is handy for submitting apps and reading your documents, seeing what’s left for SNAP, but unfortunately I’ve found that’s about the limit. YourTexasBenefits app which I was using before I moved from TX to WI will do all that as well as let you see the details of your case, exactly what benefits you get and if you get SNAP, exactly how much and when. I’m sure there’s more it can do, I just can’t remember off the top of My head.

Document submission is sketchy. Cuts off parts of the documents and doesn’t give you the option to select the dimensions or crop yourself so it doesn’t cut off.

Freezes when you attempt to submit documents, to the point you have to force close and relaunch. Especially if it’s a document it wants to crop. Been trying to submit something for several hours but it crops too much out.

Please make better look category listings when you’re doing your review because the stuff that y’all have listed is very difficult to find what category that the documents should go under.

I overall love MyACCESSWisconsin as I do find it helpful. My only complaint is lately when I try logging in it stays at the log in. It will say I am logged in but I am unable to view my benefits. I try swiping to the menu and clicking on it but it won’t work. It won’t show my forward health card or anything.

Please fix this! I really liked MyACCESSWisconsin and found it very helpful.

I no longer have to go to the library then go pay to fax documents. MyACCESSWisconsin is user helpful and easy to use. I’m so glad they came up with this. Definitely saved me a headache, not to mentioned I called the office today and my call was never answered so I’m happy to do things through this new app! Two thumbs up!!

Super easy to use MyACCESSWisconsin and saves me so much time and money because now I don’t have to go to the library or a printing place to fax documents even if it is only a couple dollars....u just take a picture of your documents or proof and that’s it! U sign in and it only takes a second to load. I love using MyACCESSWisconsin , will never go back to faxing lol thank u for creating such a easy and convenient app for my life!!!!

Very straight forward and to the point. UI is clean and easy to navigate. Very easy to check the status of all the benefits you receive as well as see any documentation they need submitted.
It would be nice to have more in depth options- such as seeing the actual documents you’ve submitted recently. Just a thought for a future update possibly? Definitely appreciate MyACCESSWisconsin !! Keep up the good work of helping people in Wisconsin!!

It’s hard to find customer service or people that care, and MyACCESSWisconsin really helps solve both of those problems. If you can’t figure out MyACCESSWisconsin , you can just call the number and the people are as nice as can be, and that’s unusual in this day and age.

Love MyACCESSWisconsin ! The gov’t is stepping up & becoming more modern in WI! I could not access MyACCESSWisconsin just now though. I am getting a message that my connection is bad and the network cannot connect. All my other apps work just fine though. Wonder what is holding it up?

Upon start up, app requires an update, but update never happens. Loads app store link to app but only gives option to start app. Deleted and reinstalled multiple times.
Hopefully gets ironed out soon, my case has been in pending status for a while now.
Thank you.

I have had so much trouble with enrollment the past 3 years before using MyACCESSWisconsin. What a headache! But now it is easier and faster than ever. I don’t know how long MyACCESSWisconsin has been available but I just discovered it a few weeks ago. Re-enrollment only took 10 minutes this time and I was done! I haven’t had anymore delays because I can now instantly see which documents are missing and scan them right in with my phone. SO MUCH EASIER. Thank you for getting up to date with technology!

Oh my goodness—I wish all user interfaces were this clean, easy to use/navigate, and comprehensive! I just discovered MyACCESSWisconsin exists, so I’m a little bit behind here, but I can’t imagine ever having the same levels of stress I’ve experienced via calling/in-person reviews in years pst. This is so ridiculously easy to use and convenient—I’m really grateful for the designers that put this into place. MyACCESSWisconsin is one less stressor in a system that can really be challenging to navigate. Great work!!

I’ve been have major issues with my hands since 2020- still. Have to hold the camera steady is very difficult for me. It took me a while to figure out. I had to first figure out how to download Adobe.
Now that I know how to get into MyACCESS and how it works. It will make it much easier to keep up with any information.
Do to my hands and back issues. I lost my benefit food share even after calling and making calls to state and federal agencies

Ive used MyACCESSWisconsin easily for several years. Now it won’t show my benefits. It doesn’t acknowledge that I’m logged in. I’ve changed the password numerous times now realizing i was already logged in. Please fix it!

I’ve used many phone applications with cameras. I’ve never seen a camera that was so efficient and produced such an accurate picture. Seems like this part diversity government is working really well. Hopefully the rest will get is modern and efficient as MyACCESSWisconsin is.

This covers all the bases that my mobile browser was hanging up on.
Just beware, you need to click links for navigating instead of swiping to go forward or backward.