Contact Rosetta Stone Support
Company Name: Rosetta Stone, Ltd.
About: Our mobile app lets you access your learning experience whenever and wherever
you like. Automatic syncing means you can go from computer to mobile device and
back again—and never lose your place in a lesson.
Rosetta Stone Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Rosetta Stone, Ltd.
Verified email ✔✔
E-Mail: fluencybuilder@rossettastone.com
Website: 🌍 Visit Rosetta Stone Website
Privacy Policy: http://www.rosettastone.com/privacy
Developer: Rosetta Stone Ltd
3 Most reported problems 😔💔
SO GLITCHY
by Cindi Mayweather
I echo what others have said. The app is so buggy. Not all of the activities can be completed on a touchscreen and yet you have to do those activities with every lesson. The worst are the “follow the example” ones (where no example is provided) and the ones that require you to tap words that are located too close together so when you tap one, it highlights the wrong word every time.
I downloaded the app because I was running into bugs with the web version as well. Thankfully the microphone on my phone is better than the microphone on my laptop, but it’s really frustrating to have to go back and forth to finish each lesson. I also believe I was placed in too high a level because there is no way to look up words you don’t know, nor do they explain why you’re answers are wrong. I have to rely on online dictionaries to even understand what is being asked of me. Between the language barrier and the buggy format of the lessons, I would not recommend this app to anyone. Rosetta Stone has been in the game for so long. It’s crazy they allow this app to be so crappy.
Not helpful
by Lifeline❤️
I had through my job and I wanted to learn French. I did the placement test. Seriously? I score 240 and was placed in B1. I am first beginner, I don’t know any french except greetings. Test gave me wrong result as it was multiple choices and unfortunately may be I hit right one so score was that much otherwise I am 0 level french. After my feedback and request they changed me to A1 but the content and course, everything else remain same except level B1 to A1. I cannot get any level A1 courses. Really bad option. I don’t see any option to contact for assistance either in my mobile app. I rather use google translate or some other.
Progress does not sync correctly with app
by Annoyed41419
I consistently face issues with progress not syncing correctly between the mobile app and the online version. The mobile app will show something as complete while the web app shows it’s still outstanding, and vice versa. I have reported the issue to IT multiple times (among several other issues I continue to notice with the program) and they have not resolved anything.
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