Luxer One Reviews

by AnonymousGwen

I truly despise this company with every part of my being, and yet it’s completely unavoidable. If you’re renting from a complex that has one of these machines, do yourself a favor and put the $20 ransom that luxer makes you pay, towards a PO box. I’d rather pick up my stuff from the post office every day, than deal with this nightmare. It’s supposed to help keep your packages safe from being stolen, but it really doesn’t do much when most of the lockers are shared with others. Good luck getting a real person when you need customer service too. Seriously the worst, screw this company.

by Sky138

So instead of having property managers/delivery drivers do their job, we get to deal with yet another awful middle man company who charges us for the privilege to use their terrible service? At least half of my deliveries were massive headaches - stuck locker doors, codes not being sent, you name it, I experienced it. The last straw was when I moved out and a package was delivered to my previous address and I wasn’t able to retrieve it because “luxer only generates codes for current residents”. How is this not illegal? Horrendous company, I’d rate negative stars if I could.

by Gnatbuggle

Sometimes I get a notification, sometimes my husband does, sometimes neither of us does and our package gets sent back. LuxerOne works to open lockers and that’s it (and that’s only if one of us gets a notification). My husband got a notification for a package that was addressed to me first, and I didn’t get an email or a notification from LuxerOne . When I opened LuxerOne it said hello to both of us, but that we have no packages. The second issue is that we are not home, and after I figured out my login (because you guys did something that logged us out after not needing to for two years) there is no longer the option to hold a package for longer? If this package gets sent back I am going to be on the warpath as it contains very important documents. This is not the first issue I’ve had with LuxerOne and I’d much rather take my chances with having deliveries always come to my door. It’s much more reliable that way. I can’t imagine how many issues you have with deliveries to apartments that have several roommates.

by Jaiebks725

App works great! Have not had issues with LuxerOne . The Luxer One Mail system however is a mess at our apartment complex. Half the time I go in to pick up a package my package is lying on the ground outside the lockers not protected. I’ve called and complained. I’ve spoken with other tenants who have called and complained. Usually it’s not resolved. Or my package is shoved into a large locker with tons of other packages. So much so that I have to take out 20 other packages just to find mine in the large locker. This is a risk for stolen items, which defeats the purpose of the Luxer One system.

by MysteryMan25

When you use Bluetooth to open the locker door via LuxerOne , it can take 15 or more seconds for the locker to open after clicking the open button in LuxerOne . Additionally, over 50% of the time the locker door doesn’t open at all and you have to request a re-open.

Good idea for an app, poor execution.

by Samkoolio16

LuxerOne snaps open quickly, syncs with the boxes nearby easily for no touch opening of the shared lockers. Honestly seems like magic. Good job, folks. Customer support is always friendly and fast if ever needed and this system keeps my stuff safe and makes deliveries easier in general (no more redelivery notices).

I’m making this review to inform of an issue, and I am happy to help wherever possible. Notifications aren’t working. It’s a big part of LuxerOne to alert me of when I have a package. Please can we get that working? I have it all turned on in settings. And it works for a short bit if I log out and log in again. But then notifications suddenly stop.

by S_love.

i’ve had LuxerOne downloaded for about 2.5/3 months now. initially it was great, 5/5 stars. however, as of late, idk what’s been going on, but LuxerOne continues to log me out, if i close it, or am not currently using it. i contacted support, they told me to delete it, clear the cache (which i don’t even know how it’s possible for apps), re download it with the temporary password they gave, and then reset it. Still, nothing. it’s doing the same thing. it’ll also send me notifications that i have packages, and then when i go to click on it, it’s once again, telling me i need to login. I think this is a bug that needs to be fixed

by Miz Luv

App is mostly great for opening the lockers (although it’s usually glitchy if using Bluetooth earbuds). Also very handy for scheduling vacation holds.

BUT… (you knew it was coming)… it DOES NOT push NOTIFICATIONS, no matter how I modify the settings. If I open LuxerOne , I’ll see my deliveries, at which point a badge count appears on LuxerOne icon. What on earth is the point of showing a badge only AFTER LuxerOne ’s been opened? Clearly, I already know there’s something in there since I just launched LuxerOne . Really beyond silly.

PLEASE. FIX. IT.

I also still get email notifications, even though I’d very much like to opt out of these emails altogether. I use apps for convenience, obviously, but also as a means of reducing email clutter. Just more crap to delete from my inbox. So, so, so annoying.

by MingryLeigh

This has been a relatively pain free app until very recently. Like others have reported here, it now logs me out every single time after I use it. It used to keep me continuously logged in. My husband just reported to me that it has started happening on his phone too. Extra annoying when you are trying to access the locker and you have to stop and log in again. I hope they will fix this.

by Z. Mario

In the current situation we find ourselves in, it is nice to have the functionality of the this app app. Simple and easy to use and not having to touch the community touchpad is great.

Minor improvements would be better system integration in the even of spotty connection issues and not timing out on the screen because sometimes you have to get multiple things from a storage locker and it closes. Then you have to go through a longer process to get a temp pass.

by Eric Henning

They make packages easy to pick up, especially for those of us living in large apartment buildings. Notice is fast and it’s usually easy to access the packages.

You can opt in up to three modes of notice: in-app notification, text and email. But they aren’t all the same. For example, if your building had more than one mailroom, like ours does, only the text message tells you which place to go.

And none of them tell you if a signature is required. You have to try and fail to open the locker, then go to the touchscreen. Only then do you find out you have to sign for the package.

Both of these lapses are so easy to fix they could gain yardage. And another star.

by IChrisRomero

Let’s face it. Apps in this category normally aren’t the best. But somehow this this app app is really great and super easy to use. I even sent over some feedback and got a quick response from someone. Overall, great experience.

by Lady Magnetic

I’ve been using LuxerOne since I moved into my apartment complex and I love it! No longer having to touch screens or waiting for someone else to be done to be able to pick up my package. Best part is that it let you know what size locker it’s in.

by Ben Cozine

Great responsive UI, easy tap-to-unlock system (no usernames and passwords required) and I have yet to have the parcel boxes themselves jam or fail to open. I’ve lived at several places with similar systems and this one beats them all by a mile

by MissUrka

Wish I had known there was an app when I moved in to my building. Convenient. Easy to use. Good user interface. Like how the item deletes after you pick up the package. It can be confusing if you’re working off text alerts and you accidentally delete the wrong one. Would love to see an Apple Watch compatibility since I don’t always have my phone when I decide to swing by and pick up a package.

by Ms. Kramer

I love having the Luxor App as it makes receiving my packages so easy! I get notification that I have a package, which locker it’s in, and what size the package is! The best part is that I just walk in and push button on my phone then locker opens! I receive a lot of packages since I have two businesses!

by Tap1956

I’m super excited about the service I receive from this company. I resided in a complex prior to this complex where packages were either stolen or sent back because I wasn’t available to receive them.
This service has made life so much easier especially having to order online more than ever before.

by Only.azn.in.sc

We have these luxor lockers in our apartment complex. We need a key fob to get into the room with the lockers. Super safe, secure and very easy to use. Ours is open 24 hours. Much better than the last complex we lived at. Lowlifes pried the locker doors open and got someone’s pot holders😂 but those lockers were secured in a nice waiting room like the complex I live in now. Total upgrade all the way around!

by Laugh4me35

In this day and age of front porch package pirates, having the Luxer One system is a wonderful way of making sure that your packages stay safe until you can pick them up. Real time notifications tell you that your package has been delivered and with LuxerOne all it requires is pressing a button on your phone to access your package. Love it!!

by Mimis88

Not only is LuxerOne incredibly helpful and always working but the staff at over the phone is amazing. I’ve called so many time with issues due to the negligence of the carriers and every single time they’re helped me and resolved my issues. LuxerOne helps keep safe during this pandemic and it updates you immediately when you get a package. I’m so happy that this systems exists. It’s so helpful

by Nikljenny

Won’t open beyond the home screen on my phone. Deleted it and reloaded it and can’t use it at all.

by Ashng96

I can’t use LuxerOne . Keeps saying my account isn’t ready but I have no problem getting on the website. Even reset my password. Nothing.

by Quartergoddess

Forces you to enter your credit card number for no good reason. If you need to assess fees go through property management. There are zero good reasons for you to have my credit card number.

by Ch€than

They charge too much and when you contact customer support with your name written in your email they respond back to you with a different name. Does not feel like a trustworthy service.

by Wishing For V1

My account is all setup on the web with the apartment. However, I cannot login to LuxerOne . All I get is the error “Account is not ready.” Completely useless and not worth the effort. Might as well just use the website.

by Billneston

Will not load and freezes. Not read for use.

by Heyhirene

Got an email to set up my account. LuxerOne and my account don’t communicate even though it’s the same email address. I don’t get notifications on LuxerOne . Continues to say I have no packages when I’ve received an email that says I do have a package. What?

by Point38

Not only it doesn’t have a face recognition option but also it doesn’t store a login and password information. Every time when I need to get my package I have to enter all of that. I’ll pass until you fix that.

by Runr-1972

My account has been active and ready on the web for years but LuxerOne will not let me log in.
Keeps giving the same error message, “account is not ready.” I wouldn’t give any stars if that were possible. Useless app.

by Htxapts

I signed up using the email mentioned on my initial email...then when I setup my password and go to login it is telling me my credentials are incorrect? Even though I JUST created my new password using the email that was mentioned in my setup directions to use? This is not better at the moment...I’ll just take my texts and codes to type in for right now, thanks.

by Truly4u

Add ATLANTA please

by Murphtari

You can open the locker from your phone! Pretty cool.

by Tech Lead 33

I love the resident app. I can open lockers from my phone now.

by Chri5h

This makes it so easy to know when I have a package delivered, and I don’t ever have to wait in line for the iPad to open the lockers.

If you’re property has Luxer One, you really need LuxerOne.

by Hjodgjfidoofj

User Friendly and so convenient!