Contact Luxer One Support

Sometimes I get a notification, sometimes my husband does, sometimes neither of us does and our package gets sent back. The app works to open lockers and that’s it (and that’s only if one of us gets a notification). My husband got a notification for a package that was addressed to me first, and I didn’t get an email or a notification from the app. When I opened the app it said hello to both of us, but that we have no packages. The second issue is that we are not home, and after I figured out my login (because you guys did something that logged us out after not needing to for two years) there is no longer the option to hold a package for longer? If this package gets sent back I am going to be on the warpath as it contains very important documents. This is not the first issue I’ve had with this app and I’d much rather take my chances with having deliveries always come to my door. It’s much more reliable that way. I can’t imagine how many issues you have with deliveries to apartments that have several roommates.

I truly despise this company with every part of my being, and yet it’s completely unavoidable. If you’re renting from a complex that has one of these machines, do yourself a favor and put the $20 ransom that luxer makes you pay, towards a PO box. I’d rather pick up my stuff from the post office every day, than deal with this nightmare. It’s supposed to help keep your packages safe from being stolen, but it really doesn’t do much when most of the lockers are shared with others. Good luck getting a real person when you need customer service too. Seriously the worst, screw this company.

So instead of having property managers/delivery drivers do their job, we get to deal with yet another awful middle man company who charges us for the privilege to use their terrible service? At least half of my deliveries were massive headaches - stuck locker doors, codes not being sent, you name it, I experienced it. The last straw was when I moved out and a package was delivered to my previous address and I wasn’t able to retrieve it because “luxer only generates codes for current residents”. How is this not illegal? Horrendous company, I’d rate negative stars if I could.