Contact Smou

Contact Smou Support

Published by on 2024-01-16

About: Move around Barcelona with Bicing, pay the parking meter from your mobile,
access the B:SM Car Parks with the automatic number plate recognition system and
pay with a 30% off through the app, recharge your electric vehicle, locate
shared mobility vehicles in Barcelona, consult public transport information and
plan your journeys with smou. With smou, you can use all these services: -
Bicing: plan your route, reserve bikes an.



How to Contact Smou Customer Service/Support

Smou Contact Information

Listed below are our top recommendations on how to get in contact with Smou. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Smou. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



100% Contact Match

Developer: Ajuntament de Barcelona

E-Mail: [email protected]

Website: Visit Smou Website



More Matches

Get Pricing Info for Ajuntament de Barcelona
Contact Ajuntament de Barcelona! Or Contact Support
Need help using Ajuntament de Barcelona? Try their Help Center now!
Ajuntament de Barcelona in the News!


Social Support and Contacts

Ajuntament de Barcelona on Facebook!
Ajuntament de Barcelona on Twitter!
Ajuntament de Barcelona on LinkedIn!






Reported Issues: 4 Comments

4.0 out of 5

By Betuca Buril

1 year ago

I am trying to cancel my subscription, but couldn't find a place on the app to do it. Looked for it on the internet and found some instructions to go to my subscriptions on google, which doesn't work for me either. Still trying to find out a solution.

By BBBLLLDDD


Do not bother if you’re a tourist

TLDR: If you want to call a foreign city government to get approved for a 5 minute bike ride, 5 stars probably! Pros: tons of bikes Cons: tons of bike because it’s impossible to sign up for the service, but the developer doesn’t think it’s important to notify you of that until you’ve downloaded the app, filled in your details, added your passport, verified your email, and then returned to the app to “activate the bicing service” - at that point you’re told it’s impossible to use a passport to rent bikes and to literally call Barcelona. Call the city of Barcelona and get help (no number provided, as if that would help).



By Poligongo


Bicing is unreliable

I can’t count the amount of times I’ve had issues with this app, it is so buggy and bicing is such a bad service, there are 1-2 electric bikes per 15-20 mechanical ones so if you were counting on that don’t. When there ARE available bikes, half of the time the app has an error where it doesn't let you unlock bikes or says they are in service for days in a row. They customer service is a joke and 99% sure its an automated reply every time. I usually have to walk to 4 stations and won’t find bikes. I don’t recommend it



By Lampara 987654321


Do I have to use this app to get a BICING?

I went to the Bicing office to reactivate my plastic Bicing card and was told that I have to use this app instead. Is this true? This would mean that we all have to take our phones to the beach if we want to ride a bike to and from the beach. I don’t want to take my phone to the beach, where it will get stolen while I am swimming! I want to use the plastic card to get a Bicing so that I can swim with that plastic card and not worry.




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