Athlete Central app not working? crashes or has problems?

Athlete Central Status

Last Updated on 2024-04-23 by World Anti-Doping Agency

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Common Athlete Central Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Athlete Central app on iOS and Android devices. Solve all Athlete Central app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Athlete Central iPhone Issues and Solutions

Athlete Central iOS app crashes, not working, errors
Athlete Central iOS app network issues
Athlete Central on iOS has black/white screen

Athlete Central Android App Issues and Solutions

Athlete Central has errors/crashing/not working
Athlete Central server network connectivity issues
Athlete Central has black screen

Athlete Central iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Athlete Central app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Athlete Central app crashes or not working on Iphone (iOS):

Close and restart the Athlete Central app on iPhone
Update Athlete Central app to the Latest Version for iOS
Uninstall and reinstall Athlete Central iPhone app
Update your iPhone to the latest iOS version

Fix Athlete Central on iPhone unable to connect to server/internet connection issues::

To resolve Athlete Central network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Athlete Central black/white screen (blank screen) on iPhone:

Follow the Athlete Central iOS app troubleshooting guide Here →

Athlete Central Android App Issues and Solutions

Fix Athlete Central not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Athlete Central app issues:

Force Stop the Athlete Central App
1. On android, goto "Settings" » click Athlete Central app. » click "Force Stop".

Update Athlete Central to the latest version on PlayStore

Clear Athlete Central App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Athlete Central app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Athlete Central.

Fix Athlete Central unable to contact server/ Athlete Central internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Athlete Central » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Athlete Central » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Athlete Central on android.

Solve Athlete Central black/white screens issue on Android:

Follow the Athlete Central android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at World Anti-Doping Agency, developers of Athlete Central.

About this app

Athlete Central is the World Anti-Doping Agency’s all-new application for Athletes. Powered by the Anti-Doping Administration and Management System (ADAMS), Athlete Central is the easiest, fastest, and most secure way for athletes in a Registered Testing Pool (RTP) to provide their whereabouts information in order to support out of competition testing and demonstrate their commitment to clean sport!